Trends in Remote Delivery of Credit Union Services

 Member Service  Lending/Collections

Registration and Pricing Information

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Registration Investment:
FREE for Power Learner Passport
$200 for Affiliates Non-PLP
Non-Affiliated Contact Leslie Poole

Program Description

The days of walking into a branch to conduct all your business are limited. The adoption of E-Sign technologies and remote delivery of service and sales are helping credit unions improve their bottom lines while delivering modern services.

In this session, you will learn about the current trends in branch automation and remote delivery. Learn how credit unions are addressing security concerns while increasing productivity. Credit unions with a successful remote delivery strategy are driving down the cost of the transaction while increasing member satisfaction. This session will help equip you as a volunteer to understand the current landscape of e-services offered by successful credit unions around the country. 

Program Length: 65 minutes

Who Should Attend

  • Member Service
  • Consumer Lending
  • Real Estate Lending
  • Operations
  • Call Center

Meet The Presenter:

As Senior Lending Consultant at CULendingAdvice since 2015, Don Arkell has a unique leadership style and passion for sales and leadership that have made him a sought-after speaker, trainer, and strategist.

Don started his career in the Credit Union industry working as a frontline lender at Clark County Credit Union. In 2007 Don joined Red Rocks Credit Union in Highlands Ranch, CO to help RRCU establish a vibrant sales culture and transform the credit union from full retail delivery to offering 100% of consumer loans and member service through remote delivery channels. Don’s efforts are credited with turning this failing area around and growing into the most profitable area of the credit union.


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