Measuring the Credit Union Value Proposition

 Leadership/Management  Volunteer/Supervisory Committee

Registration and Pricing Information

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$200 for Affiliates Non-PLP
Non-Affiliated Contact Leslie Poole

Program Description

The credit union ethos is value for members, so why do we fixate on profit when we measure our credit union’s success?

There is a better way. One that balances the need to keep the financial house in order with the need to create tangible economic value for members. It is possible to meet both objectives at the same time. Join Mike Higgins as he discusses the process and these five aspects of operations:

  • Member Net Worth (determining the right amount)
  • Product Mix (how member net worth is leveraged)
  • Productivity (why traditional measures of productivity are 100% wrong)
  • Provision Expense (how effectively credit is being administered)
  • Pricing (the ultimate measure of value provided to members)

Program Length: 60 Minutes

Who Should Attend

  • CEO
  • Board of Directors
  • Senior Management

Meet The Presenter:

Mike Higgins is a founding partner of Mike Higgins & Associates, offering strategic planning, performance management and compensation services to credit unions across the United States and Canada. He also serves as Applied Research Advisor, author, and speaker for the Filene Research Institute. He previously served as Project Manager for IT and business process improvement engagements for Deloitte Consulting. He holds a BA in Finance from Nebraska Wesleyan University and an MBA in Finance from the University of Kansas.


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