Compliance Rules for Frontline Staff

 Member Service  Compliance/Regulatory

Registration and Pricing Information

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Registration Investment:
FREE for Power Learner Passport
$200 for Affiliates Non-PLP
Non-Affiliated Contact Leslie Poole

Program Description

Every time a consumer walks through the door, places a call to the credit union to establish an account, or has an inquiry regarding an existing account, a variety of laws and regulations come into play. Some are designed to protect the credit union, and many of them are designed to protect the accountholder.  All of them require credit union employees to know and understand the rights and responsibilities of all parties.

In this webinar we explore the laws and regulations impacting the frontline – from the timing and content of Truth in Savings disclosures to the requirements for placing holds on deposits, the rights and responsibilities of plastic cardholders, and the remedies available to accountholders regarding checks, drafts and EFTs.

  • Who must receive disclosures about accounts and services and when?
  • How long do we have to investigate a claim of unauthorized use?
  • What are the timeframes for holding deposited checks?
  • Where does it say that we can pay checks before the due date?
  • Why are there limitations on stop payments on Cashier’s Checks?
  • Should we accept a check payable to a business into a personal account?
  • When do we need to provide disclosures for International Remittances?

Program Length: 93 minutes

Who Should Attend

  • Member Service
  • Teller
  • New Accounts
  • Lending
  • Branch Manager
  • Operations
  • Compliance
  • Training/Professional Development

Meet The Presenter:

Mary-Lou Heighes is President and founder of Compliance Plus, Inc., which has been helping financial institutions with the development of compliance programs since 2000. She provides compliance training nationwide for various trade associations and financial institutions and also speaks at numerous financial institution conferences. Mary-Lou has been an instructor at regulatory compliance schools and conducts dozens of webinars for organizations throughout the country.


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