Snipers, Steamrollers, & Chronic Complainers: Dealing with Difficult People

 Human Resources  Member Service

Registration and Pricing Information

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Registration Investment:
FREE for Power Learner Passport
$200 for Affiliates Non-PLP
Non-Affiliated Contact Leslie Poole

Program Description

Managing or working with difficult people can challenge even the best professional. By discovering why difficult people are difficult and what to say (and what not to say) when working with them, teamwork is enhanced and productivity soars. Stop letting difficult people hijack success and get on with business!

You’ll learn about:

  • Tools to stay calm, cool, and productive in emotionally charged situations
  • Powerful communication techniques to diffuse anger and calm people down
  • Handling multiple demands and pressures without losing your composure
  • The most powerful and productive things to say when others lose their cool, and what not to say

Program Length: 80 Minutes

Who Should Attend

Credit union professionals who want to communicate more effectively and productively

Meet The Presenter:

Pamela Jett, CSP is a professional speaker, author and communication skills expert whose dynamic keynote presentations and customized communication training and breakout sessions focus on remarkable communication skills for business success.

Her high-energy, high-content and high-impact programs earn rave reviews and can help make your convention, association meeting or corporate event an effective and rewarding experience. Pamela delivers effective communication tips and strategies for remarkable results.


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