Call Center Security: The Red Flags of Social Engineering

 Member Service

Registration and Pricing Information

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Registration Investment:
FREE for Power Learner Passport
$200 for Affiliates Non-PLP
Non-Affiliated Contact Leslie Poole

Program Description

Social engineers view "Call Centers" as the easiest way to break through the security armor of financial institutions! They don’t have to enter your credit union. They can email, chat, or call you on the phone. No one will have their picture, and the worst that can happen to them is for you to hang up.

If your credit union prides itself on customer service, your call center team needs to know the techniques that organized crime employs or you will take losses. Security expert Barry Thompson will show you how call center attacks are designed and review actual case histories that educate everyone to the intricacies of this evolving wave of crime.

Program Length:

Who Should Attend

All credit union staff who receive member calls or who are responsible for privacy and security on those calls, especially in these positions:

  • Call Center
  • Security
  • Member Service
  • Branch Manager

Meet The Presenter:

Barry Thompson of the Thompson Consulting Group LLC is an international speaker, trainer, consultant and writer. He contributes to Bankers' Hotline and, as well as a special advisor to Bankers’ Hotline.  He is a security and compliance "guru" for and organizes security conferences for trade groups.


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