More Than Service: Advanced Sales Techniques

 Member Service  Business Development/Marketing

Registration and Pricing Information

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Registration Investment:
FREE for Power Learner Passport
$200 for Affiliates Non-PLP
Non-Affiliated Contact Leslie Poole

Program Description

Everyone is in sales—and sales is not a dirty word. In fact, sales is the lifeblood of any organization. If your employees aren’t selling then your organization will die a slow and painful death.

This session covers:

Program Length: 90 Minutes

Who Should Attend

Anyone in the credit union who promotes the credit union or offers products and services to members, especially in the following positions.

  • Business Development
  • Marketing
  • New Accounts
  • Member Service
  • Teller
  • Lending
  • Financial Counseling

Meet The Presenter:

Mark Arnold serves as president of On the Mark Strategies, a consulting firm specializing in branding and strategic planning. His audiences are diverse in skills and are in positions of management, staff, executive leadership and boards of directors. His breadth of knowledge connects with audiences for keynotes, breakouts and training events. Prior to founding On The Mark Strategies, Mark served as senior vice president for a multi-million dollar financial institution in Dallas. He oversaw and planned strategies for multiple departments, including marketing, business development, human resources, training and customer investments. He has won numerous national communication and marketing awards, including CUNA’s national Marketing Professional of the Year and the Texas Credit Union League’s Marketer of the Year.


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