Collections for Credit Unions

 Member Service  Lending/Collections

Registration and Pricing Information

Please select your credit union and provide your email address:
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Registration Investment:
FREE for Power Learner Passport
$200 for Affiliates Non-PLP
Non-Affiliated Contact Leslie Poole

Program Description

Delinquent loans. Nobody wants them, not the borrower and certainly not your credit union. But as a collector, your job is to resolve them. Get the communication and collection skills you need to protect your credit union from loan losses and work with borrowers to bring problem loans current. Credit union lending expert Rick Menton will pack this webinar with operational guidelines for a methodical, organized approach to credit union collections.

Mr. Menton will utilize real life experiences from his years in collections to emphasize and highlight information. Even experienced collectors can get valuable tips and techniques for handling delinquent loans and accounts.

Program Elements:

  • Delinquency causes
  • Using the telephone
  • The voice
  • Under 30-day delinquency ratios
  • Skip tracing
  • Using the Internet
  • Handling debtor objections
  • Repos and collateral
  • Fair Debt Collections Practices Act (FDCPA)
  • Policies

Program Length: 96 Minutes

Who Should Attend

  • Collections
  • Lending
  • Operations
  • Compliance

Meet The Presenter:

Rick Menton is an exciting credit union presenter and seminar leader, based in Tulsa, OK, who has made presentations in every state except Alaska. His presentations are based on nearly 40 years of experience in consumer finance companies, league and trade association management for 2 different state leagues, various credit unions, and as a credit union CEO. He has led presentations on lending, collections, board governance, policies, strategic planning, employee relations and more.

Rick received the "Hometown Hero" Award from the mayor of Tulsa as someone instrumental in helping to boost the Tulsa economy by bringing new business to the community. He has served on the board and as chairman of Consumer Credit Counseling of Minnesota. He has received CUNA's Certified Credit Union Executive (CCUE) designation and the Certified League Executive (CLE) designation from CUNA and the University of Wisconsin's Management Institute. He received his degree in communications from the University of Minnesota.


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