In Love with the Voice: Building Your Credit Union Telephone Skills
 

 Human Resources  Leadership/Management

Registration and Pricing Information

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Registration Investment:
FREE for Power Learner Passport
$200 for Affiliates Non-PLP
Non-Affiliated Contact Leigh Philibosian

Program Description

Today’s credit union professional must be able to communicate professionally with members on the telephone. Join member service expert Teresa Allen in this interactive webinar for front-line member service personnel and learn:


  • Effective telephone greetings
  • How to respond to member questions
  • Clear & concise communication methods
  • Listening skills
  • What to include in telephone messages
  • Building member confidence in transfers & holds
  • How to listen for sales opportunities


Program Length:

Who Should Attend

All credit union staff with member contact, especially in these positions:

  • Call Center
  • Member Service
  • Teller
  • Lending
  • New Accounts
  • Operations

Meet The Presenter:

An internationally recognized customer service expert, Teresa Allen has presented credit union member service and sales programs across the U.S. for over 20 years. Teresa is author of Common Sense Service: Close Encounters on the Front Lines and is co-author of The Service Path: Your Roadmap for Building Strong Customer Loyalty. Credit union professionals rave about her ability to motivate staff to new levels of service and sales in her fun programs based on a deep understanding of credit union member interactions.

 

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