Calm, Cool, & Collected: Communication Skills for Emotionally Charged Situations

 Human Resources  Member Service

Registration and Pricing Information

Please select your credit union and provide your email address:
Your credit union
Your Email
Sign up here for Power Learner Passport!
Power Learner Passport

Registration Investment:
FREE for Power Learner Passport
$200 for Affiliates Non-PLP
Non-Affiliated Contact Leslie Poole

Program Description

Let’s face it: the workplace can be an emotional place. Learn how to manage your own emotions and communicate effectively with others, even when they are spinning out of control. Give yourself an edge with the ability to stay calm, cool, and collected in the face of emotional outbursts from others. Loaded with practical communication tools for everyone in your credit union, this webinar will give you tools you can put to work immediately.

Communication expert Pamela Jett will help you learn:

  • Techniques to keep a lid on your emotions when they are at the boiling point
  • Powerful strategies to help others "calm down"
  • How to manage conflict and confrontation with tact and finesse
  • How to communicate with specific types of difficult people

Program Length: 1 hour 25 minutes

Who Should Attend

Anyone and everyone in your credit union who wants to communicate with tact and diplomacy to defuse emotional situations.

Meet The Presenter:

Pamela Jett is an internationally recognized presenter and author on developing leadership skills and improving workplace relationships. Her background includes:

  • Working with clientele ranging from the high-tech sector and manufacturing to women's groups and government agencies.
  • Developing several learning programs including Communicate with Confidence, Credibility and Influence and Mind Your Own Business: A Career Management System.
  • Using her programs to take participants beyond theory to hands-on application for immediate results.


eTrain Online Testing

eTrain's robust online tests assess the knowledge testers gained after each training series. Based on a 70 percent pass-fail grading structure, test takers are informed of wrong answers to assist in the learning process. A certificate of completion can be saved and printed. Powered by ClassMarker.

We're Here

Finding online training is now easier! Streamlined search options, simplified navigation, and a responsive layout, allows you to find the training you need and want, quickly! With fewer clicks, you can easily search for topics in multiple categories, from Human Resource to Lending and Compliance!

Stay Connected

Phone: (800) 472-1702

Search for eTrain Webinars