eTrain: Best Practices in Consumer Lending

 Member Service  Lending/Collections

Registration and Pricing Information

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Registration Investment:
FREE for Power Learner Passport
$200 for Affiliates Non-PLP
Non-Affiliated Contact Leslie Poole

Program Description

How did the most successful credit union consumer lenders grow and maintain a healthy loan portfolio in the recent Great Recession? Join Ben Rogers of the Filene Research Institute as he explores the secrets of the all-too-rare credit unions that drove sustained consumer loan growth. Each was excellent at a handful of things, including sales culture, refinancing, and indirect lending. Ben will tell the stories of their hard-earned success and of how they plan to build on that success in the future.

You’ll learn how you can use their strategies to build your own credit union’s consumer loan success story as you:

  • Review today's lending environment and trends
  • Explore three case studies of individual credit unions
  • Discuss the staffing strategies needed to grow loans

Program Length: 60 Minutes

Who Should Attend

Credit union professionals who design or determine their lending program, especially in these positions:

  • CEO
  • CFO
  • Lending
  • Operations

Meet The Presenter:

Ben Rogers wrestles economic, consumer behavior, management, and policy questions through the Filene Research Institute’s research pipeline. Sometimes Ben wins. Sometimes the research wins. As the nonprofit's research director, he speaks widely on credit union topics and has authored nearly twenty Filene reports, on topics as divergent as young adult financial behavior, service channel delivery, noninterest income, and co-operative management.

Ben served previously as director of Filene's CU Tomorrow project. Before coming to the nonprofit, he was a Congressional reporter in Washington, D.C., editor of The CEO Report and chairman of the National Directors’ Convention. Ben has been cited broadly, including in CNBC, the Wall Street Journal, Credit Union Journal, Credit Union Times, and American Banker. In a prior incarnation, he helped publish a startup magazine about fatherhood. Knowing little about fatherhood or magazine publishing, he moved quickly to business journalism.


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