Operations/Security and Risk

L - Live eTrain  ||  A - Anytime eTrain

Available Webinars

L | 09/16 | Top Ten Credit Union Frauds & How to Prevent Them

09/16
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Attendees will learn about trending types of frauds including internet/online fraud, sextortion, romance scams and elder fraud. Did you know, 85% of fraudsters exhibit at least one red flag? You’ll learn what they are and how essential they are in identifying losses. We’ll review the various types of internal controls and examine their impact on fraud. We’ll discuss the significant impact that hotline reporting has on fraud detection. 

A | A Credit Union Sales Program That Works

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How many times has your credit union launched a “Sales Culture” or “Sales Training Program” only to revert to business as usual within a year?  Do you think your employees simply tolerate the latest “sales program disguised as a service program”? 

A | A Frontline Perspective: Protecting Your Credit Union from Losses

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Credit unions are in the risk management business. Accepting and cashing checks, making loans, applying debits and credits to accounts in the form of Automated Clearinghouse transactions and Electronic Funds Transfers are all part of maintaining accounts for consumers and businesses. These very same items represent a risk to the credit union. In this webinar we explore a variety of ways to protect the credit union from losses due to fraud (by accountholders or third parties) mishandling of accounts or items or misunderstanding of laws and regulations that predominantly benefit the consumer. From account opening to termination, employees have the ability to help protect the credit union (and in some cases the member) from loss.

A | Advanced ACH: Consumer Dispute Handling

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Updated for 2019 with new cases! This interactive, advanced session focuses on the most common "sticky" situations credit unions find themselves in when handling consumer-member ACH disputes. Presenter Rayleen Pirnie will discuss how to maintain compliance, including tips on handling these issues. Situations are presented from claim to handling, ensuring that all staff understand the credit union’s requirements.

A | Advanced Portfolio Strategies

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Participants  will glean a deeper understanding of how mortgage-backed securities are  structured, what kinds of MBS credit unions are investing in, evaluating risk  and collateralized mortgage obligation class structures.

A | ALLL for the Non-Accountant

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With problem loans increasing, profits sagging, and new capital hard to find, getting the Allowance for Loan and Lease Losses (ALLL) right is more important than ever. Learn what you need to know now in this comprehensive course designed for the non-accountant. Through engaging content tailored for the non-accountant, segments of the course include:

A | ALM Strategies in a Rising Rate Environment

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Interest rate risk is a hot button item for regulators and managing it is a critical issue for credit unions.  After several years of stable and very low interest rates, they appear poised to begin moving up.  Most credit unions use reports to measure Interest Rate Risk but what can you do to control it?  This webinar will demonstrate easy to use and intuitive techniques and strategies to manage the net interest margin and protect earnings.

A | Attracting, Engaging, and Retaining Top Talent: Creating a Culture to be the Employer of Choice

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The race is on for the best:  the best attitudes, the best work ethics, the best leadership potential. Find out how to position your credit union to be the place where top talent loves to work, and to build steadfast loyalty once you hire them!

A | Automated Clearinghouse (ACH) Risks for Business

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Do your business services staff know all they need to know about the ACH services they are selling? Are they aware of upcoming rules changes affecting your corporate Originators? Do they know how to keep your business members informed of the rules affecting you as an ODFI? Attend this informative webinar and arm your cash and product management staff with the proper ACH knowledge to protect your credit union from loss, while helping them understand the products and services you offer.

A | Basics of Automated Clearinghouse (ACH) Transactions

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As more credit unions both receive and originate ACH entries, it’s vital that management, operations and member services staff uderstand the ACH network, applicable rules and associated risks. This ACH Basics session will focus on the fundamentals of ACH, including the history of the network, defining the parties of ACH transactions, their roles and responsibilities, and the transaction flow and settlement process. In addition, we will cover all aspects of exception item processing, including your options in handling unauthorized transactions, stop payments or revoked authorizations. This is a basic overview of ACH and intended for individuals new to ACH operations and front line staff.

A | Becoming Digital: Building a Mobile-First Credit Union

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Does your credit union have a Mobile-First strategy? If not, then it should!
We are living through, arguably, the biggest technology revolution we've ever witnessed with the consumerization of technology enabled by the rapid adoption and fast-paced growth of mobile technologies. In less than a decade from the release of the financial industry’s first Apps, mobile banking has evolved from a mere banking accessory towards becoming the primary banking channel, and “Digital Transformation” is the pressing priority in virtually every financial institution’s strategic plan.

A | Before You Press SEND: How to Stop Wasting Tons of Time Writing Emails That Don’t Get Read

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During this fast-moving session, Mandi Stanley will show you how to present a professional image through your workplace email by practicing:

  • How to steer clear of the top 7 credibility-robbing mistakes with email
  • How to write a solid subject line that gets opened—and acted upon
  • The five emails you never should send
  • Guidelines for using more bulleted lists in email
  • A rapid-fire commentary on email etiquette, including:

A | Best Practices for Financial Institutions on Social Media

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70% of searches for new financial institutions begin online and through social media! Social media isn’t just a “nice to have” for credit unions anymore—it’s a business imperative. It’s also a huge opportunity for your credit union to connect with new and existing audiences and deepen relationships in a way not previously possible. How can you get the biggest bang for your buck on social media? We’re talking audience targeting, channel selection, content relevance, advertising, ambassadors and more!

A | Best Practices in Consumer Lending

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How did the most successful credit union consumer lenders grow and maintain a healthy loan portfolio in the recent Great Recession? Join Ben Rogers of the Filene Research Institute as he explores the secrets of the all-too-rare credit unions that drove sustained consumer loan growth. Each was excellent at a handful of things, including sales culture, refinancing, and indirect lending. Ben will tell the stories of their hard-earned success and of how they plan to build on that success in the future.

A | Best Practices in Data Privacy & Cybersecurity

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With cyber threats coming from every direction, what are credit unions and other companies doing to detect, deter, and decrease the crippling damage?

A | Blockchain to Bitcoin: Insights for Credit Unions

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Cyber attacks. State and federal regulations built for a world of flat currency. Barriers are real and evolving for the legal adoption and use of money that is built on cryptographic-strength algorithms.

A | Blogging Till it Megahurtz: How Social Networking Content Can be Used to Compromise Your Credit Union

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Publically made Internet content, also known as Open Source Intelligence (OSINT) can be used for many purposes. In testing security, Open Source Intelligence gathering is frequently used for mining emails for penetration testing and social engineering. OSINT has become mainstream in the world of digital investigations and litigation. This talk will explain the uses of the intelligence that is captured, the process in which it is derived as well as the tools that are used.

A | Building Your Compliance Program

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Regardless of asset size, all credit unions should have some formal process in place for ensuring compliance. This webinar will cover what it takes to build a comprehensive compliance program for your credit union. Compliance expert Linda Landis will share with you the methodologies of a credit union that offers a wide variety of products and services and has many committees that oversee compliance (Compliance, Fair Lending, Security, and Governance).

A | California Consumer Privacy Act and Responding to Data Breaches

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Beginning January 1, 2020, the California Consumer Privacy Act will grant consumers more control and understanding into the content and use of their personal information online, creating one of the most comprehensive privacy measures in the United States.

A | Call Center Metrics from the Member's Perspective

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One thing is certain in every call center, no two days are exactly the same. Call centers are often caught in the middle of growth and change - keeping both the organization and callers engaged and satisfied. During this session, Tim Montgomery, a highly regarded industry consultant, widely published author and popular speaker, shares highlights from his experience working with some of the world's most recognized service organizations.

A | Call Center Security: The Red Flags of Social Engineering

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Social engineers view "Call Centers" as the easiest way to break through the security armor of financial institutions! They don’t have to enter your credit union. They can email, chat, or call you on the phone. No one will have their picture, and the worst that can happen to them is for you to hang up.

A | Calm, Cool, & Collected: Communication Skills for Emotionally Charged Situations

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Let’s face it: the workplace can be an emotional place. Learn how to manage your own emotions and communicate effectively with others, even when they are spinning out of control. Give yourself an edge with the ability to stay calm, cool, and collected in the face of emotional outbursts from others. Loaded with practical communication tools for everyone in your credit union, this webinar will give you tools you can put to work immediately.

A | CECL - A Tale of Two Methodologies with Compliant Outcomes

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Presented by Dr. Randy Thompson, TCT Risk Solutions; and Michael Richards, Richards & Associates
Ready or not CECL is coming.  Every credit union, regardless of asset size, will be required to move to Expected Loss in calculating the Allowance for Loan Loss in 2020.  FASB has approved multiple methodologies and the key for credit unions is to choose an option that is valid and at the same time, will have minimal impact on your equity and earnings.

A | CFPB Prepaid Accounts Rule Compliance

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The prepaid card industry is booming, growing from $1billion in 2013 to a projected $112 billion in 2018. The Consumer Financial Protection Bureau (CFPB) has issued a new rule to protect users of these cards.  If your credit union issues prepaid credit or debit cards, it’s time now to get ready for the rule and its April 2018 deadline.

A | Coaching Skills for Leaders

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The most effective leaders have the qualities of a great coach. Leaders who use coaching skills can improve morale, retain their key people, and experience greater productivity. This skills-based training focuses on integrating coaching to develop employees and teams.

A | Collections for Credit Unions

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Delinquent loans. Nobody wants them, not the borrower and certainly not your credit union. But as a collector, your job is to resolve them. Get the communication and collection skills you need to protect your credit union from loan losses and work with borrowers to bring problem loans current. Credit union lending expert Rick Menton will pack this webinar with operational guidelines for a methodical, organized approach to credit union collections.

A | Compliance Rules for Frontline Staff

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Every time a consumer walks through the door, places a call to the credit union to establish an account, or has an inquiry regarding an existing account, a variety of laws and regulations come into play. Some are designed to protect the credit union, and many of them are designed to protect the accountholder.  All of them require credit union employees to know and understand the rights and responsibilities of all parties.

In this webinar we explore the laws and regulations impacting the frontline – from the timing and content of Truth in Savings disclosures to the requirements for placing holds on deposits, the rights and responsibilities of plastic cardholders, and the remedies available to accountholders regarding checks, drafts and EFTs.

A | Conducting a Physical Security Review

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This information packed program will provide you with a recipe on how to conduct your annual security review.  No longer can you just use a checklist to determine if your credit union is safe. We will instruct you on how to think like a criminal to protect your assets, information, and people. Today, the criminal world attacks your institution via computer, customers, and social engineering ploys. Your annual review should find and correct problems with physical security, robbery procedures, and staff training. 

A | Counterfeit Checks, Cash, & Forgeries

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Check fraud losses are the same no matter the size of your institution.  Check 21 was supposed to eliminate check fraud and that never happened.  The best defense against check fraud is training your staff on the warning signs of what is happening now!

In this engaging program we will review the many forms check fraud can take in attacking your financial institution.  Staff will learn the questions they should be asking members, especially new members, when transacting with them.   The same techniques used to detect check fraud can help to identify counterfeit currency.  Today more than ever training on this important topic can save your credit union from large dollar losses.

A | Courting Boomer Members

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We hear so much about getting Generations X, Y, and Z engaged in our credit unions, but what about the Baby Boomers? It’s equally important to reach out to Boomer Gen Members (45-65+yr olds) with products and services. After all, Boomers are the largest most powerful demographic group in terms of buying power, influence, and wealth, and their financial services needs include taking care of generations behind and ahead of them.

A | Crafting & Managing an Effective Violence in the Workplace Program

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In today’s increasingly violent world, no longer do we simply need to prepare for violent threats from without but also from within. FBI statistics reveal there are over 1.5 million incidents of workplace violence annually. While most of us have both a Disaster Recovery Plan and a Robbery Plan in place, most credit unions do not currently consider the possibility of other forms of workplace violence: the jilted spouse or significant other of a co-worker, the member who is denied a loan, an employee who believes they’ve been wrongfully terminated… virtually anyone with an axe to grind.

A | Creating a Sales Culture

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Transforming your organization into a high-performing sales culture is not an easy task. In this webinar, Brandi Stankovic will talk about the key tactics in developing a sales-oriented culture in your credit union or organization. And more importantly, she is going to talk about how you can inspire your team to be the best. We will talk about the magic or mojo that drives successful sales people to achieve bottom line results.

A | Credit Card Compliance

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When it comes to credit cards, Truth in Lending has a lot to say. In this webinar, we explore all the ins and outs of credit card compliance from issuance to error resolution to special rules for deceased cardholders. We will also be looking at:

A | Credit Union Merger Lessons from The Bachelor

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Contestants on a reality show aren’t the only ones coming together to create interesting relationships these days. Credit unions are taking advantage of merger opportunities that present prosperous results for both (or multiple) parties. Just like dating, credit unions are courting each other in ways that extend beyond the traditional merger and acquisition process where a small or struggling credit union merges into one much larger.

A | CU Online Compliance: Balancing Web Site Security, Member Protection, & Regulatory Correctness

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Increasingly, credit union IT departments and compliance officers are under siege. They are called upon to make feature-rich web banking sites available to their members. At the same time, they must provide for the online security of their members and meet their regulatory obligations.

A | Current Investment Portfolio Management Trends

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Join Jonathan Jackson, CFA, of Catalyst Corporate FCU in this study of current investment trends and their effect on your strategic investment trends for the future.

A | Cybersecurity: FFIEC Initiatives & Observations

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On November 3, 2014, the FFIEC issued a press release on Cybersecurity Assessment Observations and recommendations. The assessments were piloted at more than 500 community institutions in an effort to evaluate the institution’s preparedness to mitigate cybersecurity risks. The “general observations” provide suggestions for senior and executive management, including the Board of Directors to consider when evaluating their own institution’s cybersecurity preparedness.

A | Cybersecurity: Is Your Credit Union Penetrable?

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Every day, hackers find new ways to breach cyberdata. How vulnerable is your members’ confidential information? Let security expert Steve Stasiukonis help you answer your cybersecurity questions as he discusses how to:

A | Dealing with a Third Party Data Breach

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Even the most sophisticated information security systems may not always protect an institution but thorough preparation can help you avoid vendors that expose you to undue risk. If your financial institution’s vendors or major merchants are involved in a data breach, responding quickly and in compliance with all applicable laws can make the difference. Join Timothy Oppelt and Haley Rebel as they discuss the many facets of dealing with a third party data breach.

A | Digital Kidnapping: Protecting Your Credit Union from Ransomware and CryptoLocker

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Always highly profitable but generally opportunistic in reaching its individual victims, digital hostage-taking, especially of the cryptographic variety, is now rapidly developing into a favorite technique of the more strategic, enterprise-focused attacker. You can have your business back, but for a fee in this new cybercrime reality.

A | Dissecting Which Loan Participation is Best for your CU

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Understanding which Loan Participations are best for your credit union is essential. The key is to start with what you know. In part two of the series, we will take a deeper look into the various types of loan participations available to credit unions. We dive into Auto loans (Direct and Indirect), Mortgage loans (Fixed and ARM), and MBLs.

A | Effective Vendor Contract Negotiation, Review, & Management

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Outside vendors are an essential element of credit union operations and their contracts are a regular part of our life. But too often contracts are signed without a full review or understanding of any terms beyond price and delivery date. Unfortunately, what you don’t know can hurt you. Face it, the contract that the vendor provides is basically their "wish list" of terms and conditions.

Worse yet, it was drafted by THEIR attorney with the sole purpose of locking you into their deal. This session is designed to educate you on the basics of effective contract negotiation, review and management. Better yet, David Reed is a former Vice President and General Counsel of a Credit Union and has the inside scoop on maximizing vendor relationships and contract management systems.

A | Eight Strategies for Aspiring CU Leaders

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You may be just starting your career. You may be a seasoned veteran who wants to advance. Jim Bouchard, author of The Sensei Leader, will give you clear and actionable strategies to change your life, contribute to your organization, and position yourself for leadership success.

A | Emerging Markets: The Credit Union Intersection of Potential & Philosophy

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Credit unions were way ahead of the curve at their inception – breaking the mold of traditional financial services and offering a collaborative approach to personal finance. But has the industry fallen behind when it comes to new ways of thinking? Entrepreneurs are capitalizing on the new trend of sharing – offering consumers worldwide access to pools of products and services, inspiring them to own less and share more with family, friends and even strangers.

A | Enterprise Risk Management, Part 1: Introduction to Enterprise Risk Management

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Part 1: Introduction to Enterprise Risk Management - Are you or your credit union just getting started planning your enterprise risk management (ERM)? Then this first program in the three-part ERM webinar series was designed just for you. Basic risk management issues to be discussed include:

A | Enterprise Risk Management, Part 2: Advanced Enterprise Risk Management Issues

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Part 2: Advanced Enterprise Risk Management Issues - What enterprise risk management practices are working best for credit unions with fully engaged ERM systems? Joint risk management expert Jack Greenberg, CPA, in this second session of the three-part series as he discusses:

A | Enterprise Risk Management, Part 3: Enterprise Risk Management from an Information Technology Perspective

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Part 3: Enterprise Risk Management from an Information Technology Perspective - The increasing use of mobile financial management technology (IT) can present a special challenge to your credit union’s enterprise risk management (ERM) system. What IT practices are working best for credit unions with fully engaged ERM systems? Join James Kreiser of CliftonLarson Allen in this third session of the three-part series as he addresses:

A | ESIGN Compliance: The Electronic Signatures in Global and National Commerce Act

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The Electronic Signatures in Global and National Commerce Act of 2000 clarified the validity, legality, and enforceability of e-signatures on most contracts or records communicated by electronic means.
Seventeen years later, this act has so dramatically changed the way we do business that it’s hard to remember a time when e-signatures weren’t acceptable.

A | A Seasoned Supervisor's Guide to Staff Development

A | ALM Implementation

A | Plastic Card Fraud & EMV

A | Evaluating & Optimizing Your Loan Portfolio

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Managing a balance sheet is never easy and often trends can be unpredictable. The long low interest rate environment coupled with highly competitive, but quickly growing credit union lending, has pushed many credit unions to the extremes of liquidity. Huge loan demand and managing tight liquidity or excess deposits presents challenges as to where to invest.

A | Exemplary Community Development: Navigating Uncharted Waters

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It’s time for your credit union to bust out of its comfort zone. If it’s going to sustain its relevance, you must create more awareness and opportunities in the community. And one of the most effective ways to do so is through a marketing strategy that engages the most influential leaders within your community. This session will provide you with action steps you can use to create positive awareness of your credit union in your community.

A | Facing Challenges from the Cyber Domain

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The stark reality of 2016 is that American corporate and government cybersecurity teams were “…outgunned and outmaneuvered by both cybercriminals and nation-states.” Anyone who feels comfortable in their cybersecurity needs to know that everything in their life including medical devices – smartphones, tablets, pacemakers, wearable devices (“fitness bands” or emergency alert devices), and even their vehicles – is vulnerable to hacking and identity theft.

A | Fair Credit Reporting Act Compliance

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Access to reasonably priced credit is an essential element in every member’s economic life and no factor is more important than their credit score. But what happens if there is a mistake in the score and it’s your fault? The worst thing you can do is nothing! Is your credit union ready to comply? The Fair Credit Reporting Act and FACT Act apply to every credit union that reports member information to a credit reporting agency, and the fines for improper reporting can be substantial.

A | Fair Lending Compliance for Non-Lending Staff

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Does your non-lending staff understand what they can and cannot say when members ask about getting a loan? Are they unknowingly asking questions or making comments that violate Fair Lending rules?

A | Financial Counseling for Loan Officers

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“People Helping People” is not just a catchy phrase. It’s the fundamental reason why credit unions exist. It’s what we do best, especially when members may need a helping hand in managing their finances. Learn what you can do to help your members establish or re-establish good credit history, streamline their financial management, and ease their cash flow crunch. Credit union lending authority Rick Menton will show you:

A | Financial Statements Made Easy . . .Finally!

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Understanding financial statements and reports is vital for many people in the credit union. However, many volunteers and employees come from non-financial backgrounds and do not fully grasp the nature of accounts, relationships between accounts, and the importance of critical financial statement elements.

A | FinCen & BSA Guidance for Serving Marijuana Related Businesses

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In this webinar we will cover FinCen’s guidance in regard to Marijuana Related Businesses. We will also go over the guidance provided by the Department of Justice. You will hear about the core requirements for BSA, as well as various red flags associated with Marijuana Related Businesses.

A | Five Critical Things Your Member Survey Isn't Telling You

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For years, credit unions have used annual surveys to gauge their members’ satisfaction with credit union service and offerings, and for just as long, credit unions have been proud of their superior scores compared to banks. If credit unions have such happy members, then why is growth rate so low?

A | Fundamentals of ACH

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As more credit unions both receive and originate ACH entries, it’s vital that management, operations and member services staff understand the ACH network, applicable rules and associated risks. This ACH Basics session will focus on the fundamentals of ACH, including the history of the network, defining the parties of ACH transactions, their roles and responsibilities, and the transaction flow and settlement process.  In addition, we will cover all aspects of exception item processing, including your options in handling unauthorized transactions, stop payments or revoked authorizations. This is a basic overview of ACH and intended for individuals new to ACH  operations and front line staff.

A | Gamification of Credit Unions: Driving Performance with Feedback, Focus, and Fun

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In this session, gameFI's Matt Davis will help you explore how game mechanics are being used across the globe by some of the world’s largest firms to engage audiences, solve problems, and drive business results. You’ll learn the principles of gamification, motivation design, and how leaders can leverage gamification to transform their credit unions.

A | Getting Ready for a Fair Lending Examination

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When the examiners visit your credit union, will you be ready to prove your fair lending practices? Prepare in advance to meet examiner expectations by following the tips and information you’ll receive from Marissa Blundell of CliftonLarsonAllen. At the end of this session, you will be able to:

A | Hash Tags to Security Holds: Using Social Networking to Compromise a Credit Union

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Within this presentation, you will learn how to steal an identity, defeat the perimeter controls of a network, and then ultimately gain physical access to a credit union. As social networking becomes an increasingly important role in business as well our personal lives, it also makes us much more vulnerable. The activity of wall posts, tweets, and videos by and between employees may reveal important company information or even security flaws that allow hackers to defeat our controls.

A | Health Savings Accounts — Here to Stay

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Since the signing of the Affordable Care Act in 2010, the number of Health Savings Accounts (HSA) has almost tripled to more than 13.8 million accounts and total assets exceeding $24 billion. Clearly, this is a product that is skyrocketing in popularity. Are Health Savings Accounts right for your credit union? Only you can decide, but you need to know all the facts first. Let Kevin Boyles of Ascensus help you understand the pros and cons of HSAs as he discusses:

A | Home Mortgage Disclosure Act (HMDA) Reporting

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The HMDA/Regulation C landscape has changed several times over the past few years.  Dodd-Frank created changes in loans covered under HMDA and information to be collected and reported about those loans. The 2018 regulatory relief legislation provided changes to some of the changes under Dodd-Frank. Needless to say, HMDA reporting for 2018 and 2019 is confusing.

A | How & Why to Audit Your CUSO

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Credit Unions continue to expand the use of CUSOs in an effort to provide additional services to members. While these CUSOs are generally related to some part of the financial services industry their operations generally differ from the credit union’s operations. These CUSOs also have been subject to limited regulatory oversight. Given these circumstances consideration should be given to performing audit procedures on the CUSO. This session will review NCUA regulatory requirements related to CUSOs as well as risks and audit procedures that could be performed on the CUSO.

A | How CECL Will Impact Your Credit Union and What You Need to Do Now, Part 2

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In session 1 we examined the factors that led to CECL.   This included a historical review, outcomes and consequences as well as  directions from FASB affecting implementation. Session 2 will build on that foundation by presenting and  evaluating strategies for preparing to implement CECL.  We will examine  static pool analysis in comparison to credit migration and the impacts of each  method on credit unions.

A | How to Delegate

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Talent Risk is a significant issue faced by most credit unions today, but many are unaware of it. Without effective team members, your staff will not have the knowledge and skills internally to execute your strategic plan or protect your institution. A proven way of growing your institutional knowledge base is to grow your people organically, and one of the best ways to do this is through delegation. In this webinar we will teach you how to delegate in a manner that creates accountability, trains functional and independent subordinates, and builds better teams.

A | How to Prepare for a Rising Rate Environment

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Maintaining healthy Net Interest Income (NII) is critical to credit union health. It is clear that the economic upturn is pressuring the Fed to raise rates which could directly impact NII directly.  This webinar will address the factors that will signal further rate increases and provide tactical responses credit unions can use to protect earnings and hold onto deposits.

A | How to Safely and Profitably Offer Loans to a Non-Prime Market

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If you’re considering lending to non-prime borrowers, you already know you can significantly expand your credit union’s loan portfolio and improve your profitability, but you must be careful. You’ll need special skills, pricing models, and risk-management tools, or the results could be disastrous. Before you decide whether to pursue this market, let Dr. Randy Thompson help you weigh the benefits, hazards, and potential profitability in extending credit to non-prime borrowers. You’ll understand:

A | How to Survive a Mass Shooting in Your Workplace

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No one expects to be involved in an active shooter situation. No one really wants to prepare for it as if it could happen to them. But if it should happen, law enforcement experts agree that the best way to survive is to prepare in advance for your reaction and response.

A | Identity Theft Red Flags

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Don’t let old enemies come back and expose weaknesses in your security program. Identity Theft continues as one of the top threats our members and they are looking to the credit union to keep them safe in a dangerous financial world. The regulations identify numerous examples of identity theft warning signs and require every credit union to have a written identity theft prevention program. But bad guys continue to evolve and so do their techniques for stealing someone’s financial identity.

A | Implementing Current Expected Credit Losses (CECL) Using an Excel Based Approach

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By now most everyone has heard of the new accounting pronouncement (ASU 2016-13) that will have a significant effect on how your credit union will compute your allowance for loan and lease losses (ALLL) along with a potential increase in your ALLL. This is commonly referred to as the new CECL model that you will need to implement in 2021.

A | In Love with the Voice: Building Your Credit Union Telephone Skills

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Today’s credit union professional must be able to communicate professionally with members on the telephone. Join member service expert Teresa Allen in this interactive webinar for front-line member service personnel and learn:

A | Internal Fraud & Loan Fraud: Opportunity Makes the Thief

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How prepared is your credit union for internal fraud? Embezzlements were the one of the most reported SAR events filed by financial institutions from 1996 to 2015. Embezzlers target two areas cash or loans to defraud the credit union. Past cases tell the story! Institutions have closed or merged because of internal embezzlements in the loan department. This riveting webinar identifies the behavioral changes that can signal internal frauds in the making. Internal embezzlements have caused financial institutions to fail overnight.

A | Investigating Internal Fraud

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What should you do when you suspect internal fraud at your credit union?
Join financial security expert Barry Thompson as he explains your rights and responsibilities and the fundamental procedures for identifying and investigating internal fraud and embezzlement.

A | Investigating Internal Fraud for the Beginner

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When you suspect internal fraud in your credit union, conducting the investigation is a delicate process that requires tact and discretion. And if you’re a new fraud investigator, it can be daunting to figure out where to begin. This webinar is designed specifically for the beginning Security Officer who has been in the position for less than three years, or anyone new to the problems of internal fraud. If you have little or no previous training in financial institution investigations, this program is for you.

A | Is Your Credit Union Ready for the New Rate Environment?

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This webinar will be presenting and evaluating multiple scenarios, strategies, and forecasted outcomes in a rising rate environment. We will discuss and examine a typical small credit union’s balance sheet composition and inherent interest rate and liquidity risks.  We will then review multiple scenarios run through an IRR model and evaluate several best-case and worst-case responses by management and the members to a rising rate environment.

A | IT Audit101 - The Basics

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A well planned and structured IT audit program evaluates the risk management program and processes, information and cyber security, internal controls, and IT policies and procedures. It is also required to meet regulatory compliance and is a best practice to ensure you are the best you can be.

It is a well-known fact that the stronger your audit program, the more examiners will rely on it and potentially spend less time in your institution examining.  Whether you are going to perform an internal audit, are building your audit risk assessment or program, or just want to make sure your auditors are doing a comprehensive review, this program is for you.

A | Key Elements in an ACH Risk Management Program

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Examine the components of an ODFI risk assessment along with highlights on some less-than-obvious considerations:

  • Have you really thought of everything from the ODFI perspective?
  • Have you considered every area-from systems to vendors, compliance to legal, and operations to credit?
  • Have you reviewed third-party processors and senders?

A | Learnings from Consumers

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What special qualities, products, or services will bring new members to you? Join Mollie Bell of the Filene Research Institute as she provides you with insights about what drives consumers’ decisions when searching online for new financial institutions, products, and services.

A | Lending to Service Members

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Join Raza Ali and Robert Wilkins as they discuss the new Military Lending Act (MLA) requirements. Topics of discussions will include:

A | Loan Participation Due Diligence: Risk, Reward, and Regulations

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“Due Diligence”: the two most important words in the loan participation process. Understanding just what questions to ask and starting small with what you know can help credit unions gain experience. Join us for an interactive discussion that will explore the risks, rewards, and regulations from experts in the field.

A | Love, L.E.A.R.N., and Wet Cats: The Power of Unconditional Service

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No matter where you work, your company is devoted to creating loyal members and employees. To fulfill that commitment each employee has had to put someone else’s needs ahead of his or her own. It’s that type of unconditional service without the expectation of reward, recognition, or repeat business that fills your employees with lasting purpose.

A | Making Your Credit Union Future Ready

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Credit unions recognize that member expectations for delivery are changing dramatically and quickly.  New delivery, support, and sales capabilities will be needed.  In this session we will discuss how credit unions can become “future ready”.  This session’s topics will include:

A | Malware Mules & Money

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Financial crimes using the Internet have dramatically increased. The use of crime-ware applications like Zeus, Phoenix, Spy-Eye, and Citadel have wreaked havoc against banking institutions and their customers.

A | Managing Across the Generations

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You hear much about the differences between generations… from millennials to Xers to Boomers to the Greatest generation, each group carries with it a host of different experiences and perspectives. The best results usually occur when all perspectives are present in the decision making process. And truly unique and worthy ideas result when all groups work together. However, there are challenges… Millennials respond well to teamwork. The Greatest generation prefers working alone. Xers tend not to trust.

A | Managing Liquidity, Capital Profiles, & Other Critical Issues

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In this presentation, Casey Peterson of Catalyst Strategic Solutions, Catalyst Corporate FCU will focus on the impact of credit union funding mixes and earnings analysis/strategies. We will also discuss the influence liquidity and capital profiles have on credit union strategic initiatives. You'll learn about:

A | Managing Technology in the Workplace

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It’s here to stay, and it can be your best friend or your worst enemy… technology. Years ago, it was easy to manage technology in the workplace. Simply provide each staff member with a computer, a few passwords and a Privacy Document and all was well. Next came policies that took away access from Social Media during work and mandates that required all employees to refrain from downloading anything off the net.

A | Managing Your Investment Portfolio Assets

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Join Ben Lemoine of Catalyst Strategic Solutions at this overview on how to prudently manage your credit union’s investment portfolio through various economic and interest rate cycles. Mr. Lemoine will focus on maximizing your balance sheet liquidity while retaining a manageable interest rate risk profile to protect membership capital. Mr. Lemoine will help you decide your credit union’s answers to these questions:

A | Measuring the Credit Union Value Proposition

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The credit union ethos is value for members, so why do we fixate on profit when we measure our credit union’s success?

There is a better way. One that balances the need to keep the financial house in order with the need to create tangible economic value for members. It is possible to meet both objectives at the same time. Join Mike Higgins as he discusses the process and these five aspects of operations:

A | Member Conflict: Opportunity Knocks!

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Member Conflict can signal the end of your relationship with a member or the beginning of an even stronger relationship! In this highly interactive program, member service expert Teresa Allen shares strategies on how to:

A | Member Experience - Consumer-Centric Strategic Advantage

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The “experience economy” has arrived. And it’s changing everything! Understanding this evolving reality and managing your credit union to benefit from its lessons is a game-changer. The experience economy leads us away from commodity-based product pitching, helping credit unions avoid the price-based race to the bottom. Twenty years after the publication of the groundbreaking book, The Experience Economy, by Professors Pine & Gilmore, academics and business leaders are still struggling to apply the lessons of today’s economic revolution. Is effective experience strategy necessarily daunting?

A | Merchant Data Breaches

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Merchant data breaches are a major concern among credit unions, even with chip-enabled cards. Join expert presenter Ann Davidson as she discusses best practices your credit union can implement to help address and combat these breaches, including card fraud at ATMs, in the coming year.

A | Mortgage Loan Origination Compliance

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Mortgage lending involves probably the most compliance issues of any credit union product or service. From Fair Lending to appraisals, finance charges to rescission, flood insurance, escrow calculations and disclosures - this webinar is designed for everyone from newly appointed loan officers to seasoned pros.  It will deal with both closed end first and subordinate liens and Home Equity Lines of Credit (they have more in common than many people think.)

A | Mortgage Loan Servicing Compliance

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Once you’ve booked a mortgage loan, there are even MORE regulations to follow. This webinar focuses on the after-origination requirements under Truth in Lending and RESPA. From periodic statements to escrow analysis and requirements for collection and foreclosure, the rights and liabilities of the credit union and borrower stem from laws and regulations that must be obeyed.

A | New Financial Accounting Standards Board (FASB) Rules

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This webinar will provide an update on significant accounting and financial reporting matters for financial institutions. It will also address future matters with a particular focus on developments with the proposed expected loss model and other recent accounting developments, including the activities of FASB, EITF, and AICPA.

A | Next Steps for Navigating CECL Compliance and Policies

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Current Expected Credit Loss (CECL) update for the implementation of the standard for non-public business entities (PBEs) is now only required after January 1, 2022, according to the Financial Accounting Standards Board.  This gives you more time to build your CECL strategy and develop a plan that works best for your credit union.  

A | Optimizing Channels for Superior Member Experience

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Credit unions confront challenges about prioritizing channel delivery every day. In an effort to be good at everything from branch service, to web design, to mobile delivery, they run the risk of being exceptional at nothing. It's not enough to say you want to deliver superior member service; you have to identify the service attributes that are most important for your membership, rank those attributes from most to least important, and then try mightily achieve them. During this session, Erin Coleman of the Filene Research Institute will help you fine-tune your strategies, with a list of credit union DO's and DON'Ts for optimizing channel delivery.

A | Plan Now for Cyber Attacks

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How quickly and effectively would your credit union respond to a cyber attack?
Join risk expert Rayleen Pirnie as she explores current cyber threats that credit unions need to be prepared to address. Using real case studies, you’ll learn how these attacks disrupt credit union daily activities plus threaten revenue, payment operations, compliance obligations, and member security. Attendees will receive valuable resources and a cybersecurity checklist developed by an experienced payments attorney.

A | Plastic Card Fraud

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Even with the growing popularity of mobile payments and the added security of “chip cards”, plastic card fraud is still rampant. What can you do to reduce your credit union’s plastic card fraud vulnerability and liability? To find the best way to deal with fraudulent transactions, start by knowing your credit union’s options, rights, and responsibilities. Join Becky Garton and Robert Jarosinski from CUNA Mutual Group as they discuss the fraud epidemic, strategies for fighting it, and ways to measure the effectiveness of your fight.

A | Prepare Your Credit Union for Current Expected Credit Loss (CECL), Part 1

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Session Description:  Whether you are preparing  for the implementation of CECL or if you are hiring a vendor, CECL affects all  institutions with financial assets measured at amortized cost. Your credit  union and your operations will be impacted.

A | Preparing Your Credit Union's 5300 Call Report

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Are you new to call reporting, or are you looking to solidify your understanding? The call report is an important document that is publicly available and used extensively by examiners and auditors to evaluate the risk and financial performance of your credit union. The stakes for accurate call reporting couldn’t be higher with potential penalties of up to $1 million. This informative webinar will cover the following:

A | Preparing Your Credit Union's ALM Strategies for the Regulators

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How can you prepare your credit union’s ALM strategy to meet the requirements of the regulators on the Interest Rate Risk (IRR) measures of Net Economic Value (NEV) and Net Interest Income (NII), and still ensure you meet your profit needs within the requirements?

A | Reading & Understanding Income Tax Returns

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How do you calculate a self-employed borrower’s actual cash flow and ability to repay a loan? Tim Harrington, CPA, will help take the mystery out of your borrowers’ tax returns. You will learn how to ‘Cash Flow’ a personal Federal Form 1040 including, Sole Proprietor Income (Schedule C), Capital Gains and Losses (Schedule D), Rental and Royalty Income (Schedule E page 1), Partnership and S Corporation Income (Schedule E page 2) and more.

A | Regulation B: Equal Credit Opportunity Act

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Have you and your credit union perfected the application process, with established procedures for reviewing and evaluating application information and consistently documenting credit decisions?Get the confidence to know you are in compliance. Let credit union compliance expert Tonia Taylor from PolicyWorks LLC give you the knowledge and tools you need to comply with the detailed requirements within Equal Credit Opportunity Act and avoid potential fair lending violations.

A | Regulation CC: It's More Than Just Holds on Checks!

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New revisions to Regulation CC go into effect on July 1, 2018. Are you ready?
Join compliance expert Mary-Lou Heighes at this discussion of Regulation CC, including the new revisions relating to indemnity for Remote Deposit Capture. You’ll learn about the rules you must follow for deposit holds and availability of funds, the guidelines for special exceptions, hold disclosures and notices, as well as your credit union’s rights and liabilities for check collections and returns.

A | Regulation DD: Truth in Savings Act (TISA)

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In the ever changing regulatory environment we can’t overlook the basics. Truth in Savings is receiving attention once again from examiners due to mergers and acquisitions as well as product changes to maintain a competitive edge and better serve your members. Please join Tonia Taylor, Compliance Manager from PolicyWorks, LLC to discuss Truth in Savings requirements for disclosures, account opening process, overdraft coverage and advertising. Topics to be addressed in this webinar include:

A | Regulation E: Electronic Funds Transfers

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When Regulation E was first adopted in 1978, the number of electronic transactions was a fraction of what we see now. Keeping up with rule changes and staying compliant was much easier than in today’s electronic environment. How can you stay up-to-date on Regulation E requirements and issues? Join credit union compliance expert Michael Christians from PolicyWorks LLC for Regulation E basics and the latest interpretations of recent and future changes to this important regulation.

A | Regulation of Offsite Employee Activity

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Consider this situation: When the workday is done and your employees are leaving, one employee follows, stalks, and makes sexually suggestive comments to another employee. The next day, a complaint is made to your human resources officer. What should you do? Can you – should you - enforce your workplace policies during off-duty hours? Where do you draw the line between workplace violations and employee rights? Get a clear picture of your credit union’s disciplinary responsibilities from human resources attorney Robert Wenzel in this hot-topic webinar, as he discusses:

A | Regulation V: Fair Credit Reporting Act

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Designed to implement the Fair Credit Reporting Act (FCRA), Regulation V was enacted to ensure the accuracy and integrity of information maintained by consumer reporting agencies. It regulates the collection and use of consumer information and helps protect consumers from the inclusion of inaccurate information in their consumer credit report. In this webinar, Michael Christians of PolicyWorks LLC will discuss your credit union’s responsibilities under Regulation V. You’ll learn about:

A | Regulation Z: Truth in Lending Act (TILA) Compliance

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The Truth in Lending Act, implemented by Regulation Z, was enacted to promote the informed use of consumer credit by requiring disclosures about its terms and costs. The Act also contains a number of substantive protections. Regulation Z, the Truth in Lending Act (TILA), protects consumers against inaccurate and unfair credit billing and credit card practices. It requires your credit union to provide borrowers with loan cost information so that they can comparison shop for certain types of loans.

A | Remote Deposit Capture, Part 1

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Check processing has changed over the past several years and so has the risk. Image exchange, remote printing, alternative clearing networks and now Mobile Remote Deposit Capture (MRDC) have altered the landscape of this vital network. Regulation CC, ECCHO Rules, OC-3 and other important rules and regulations related to check processing have changed as well.

A | Remote Deposit Capture, Part 2

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Check processing has changed over the past several years and so has the risk. Image exchange, remote printing, alternative clearing networks and now Mobile Remote Deposit Capture (MRDC) have altered the landscape of this vital network. Regulation CC, ECCHO Rules, OC-3 and other important rules and regulations related to check processing have changed as well.

A | Resolving Member Complaints & Transaction Disputes

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Handling member disputes, complaints and error resolution has taken on a whole new dimension since Dodd-Frank. Are you familiar with the terms Unfair, Abusive and Deceptive as they relate to your handling of members when they have issues regarding their accounts? In this webinar we will explore:

A | Responsibilities of the Beginning Security Officer

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As a new credit union security officer, do you know what regulations and legal responsibilities you must follow? Your position is not just training staff on what to do during a robbery. It involves knowledge of the regulations, physical security, and how law enforcement operates.

A | Reverse Mortgages 101 - The Myths and Facts

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Your senior members and their families are asking you about reverse mortgages. What do you tell them?  This webinar will explain how a reverse mortgage works, who ‘qualifies’, what property types are eligible, what your member’s program choices are, how much they cost, and more. You will have the opportunity to ask questions.

A | Risk Management Basics: A Guide to Seven Categories of Credit Union Risk

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Credit unions are in the risk business. Every product or service we offer carries the possibility of exposure or loss, but also the potential for increased financial stability and net worth.

A | Robbery Awareness: Back Office Responsibilities

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The person most likely to stumble upon a robbery in progress will be a back office staff member. This program is designed specifically for back office personnel who have little interest in teller training for a robbery situation. Security expert Barry Thompson will discuss situations to avoid and how to handle a robbery they accidentally observe. They will gain new understanding on how to view the physical surroundings they work in daily that can make them a target.

A | Robbery Training for Frontline Staff

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In this focus on robbery training for the front line staff, security expert Barry Thompson, will show you how the robbers case the office before a robbery and what they are trying to observe. You’ll discover how to handle a robbery situation and what will happen after the robber leaves.

A | S.A.F.E. Act & Other Loan Originator Requirements

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The Secure and Fair Enforcement for Mortgage Licensing Act (S.A.F.E.) is only one of the laws and regulations that employees who work in the mortgage department at the credit union have to be mindful of. The S.A.F.E. Act requires individual credit union employees who engage in residential mortgage loan origination to register with the Nationwide Mortgage Licensing System and Registry.

Even if you do not have to register under the S.A.F.E. Act, you are very likely covered by the similar requirements found in Regulation Z. In addition, there are certain restrictions and requirements related to appraisals, compensation, steering and approval and funding of loans. In this program, credit union compliance professional Mary-Lou Heighes will help you determine if your credit union must comply with the S.A.F.E. Act rules, and review the other regulatory requirements and restrictions

A | Show Me the Money -  A Payments Industry Overview

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The payments industry is in a state of  change like never before. Faster payments, financial technology, and mobile are  just a few of todays hot topics. Justin Lutes, Catalyst Corporates Vice  President, Correspondent Services, provides an industry overview. Hell discuss  payments history, current landscape, and what may be on the horizon.

A | Skip Tracing

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When delinquent borrowers or negative accountholders hide from your credit union, what resources and tools can help you locate them?
Even when loan or account documentation is sketchy, you can turn to the many Internet tools and locator resources that experienced skip tracers use. Presenter Rick Menton will show you the most effective and efficient ways to find missing members and help avert potential losses.

A | Smart Phone Lending and the Demise of Paper Loans

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Millennial members of your CU have no patience for 20th-century, in-person lending customs. They want to shop for, apply for, and obtain loans electronically, with a minimum of eye contact and no need to hunt a parking space. They will have what they want – if not from your CU, then from a competitor. ATMs are for geezers without smartphones. 

A | Social Engineering: The Capacity for Catastrophe

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Have you ever been “socially engineered” by someone pretending to be a credit union member? This fast moving program on preventing losses will focus on the information the identity thieves have before they call your credit union. You will learn how criminals target your credit union and, more particularly, you, when trying to obtain information or financial rewards. Understand how to question a person so that you can determine if they are a member or a thief. Don’t let the criminals socially engineer you into giving them financial information or access to a member’s account.

A | Staying Relevant in the Lending Marketplace

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Many credit unions have once again become savings institutions. Some are seeing loan portfolios stagnate while deposits keep flowing in, sometimes at breakneck speed. At the same time, many borrowers have seen their income stagnate as well or they’ve seen their credit scores decline, reducing their traditional creditworthiness. Credit union staff members have been so busy taking deposits, collecting loans, handling back office duties, and meeting regulatory requirements that they may have taken their eye off the ball.

A | Stress Testing for Effective Risk Management

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Dont let  stress testing stress you out.
Stress testing is a buzz word, but what does it means for running your institution?  Breaking down all the jargon, well focus on what you should be doing and why.  Centering on interest rate exposure and liquidity risk, well explore what  examiners want you to know and the practical implications. Youll walk away  prepared knowing what events may threaten the institution and where you need to  direct your focus.

A | Tax Reform and Its Potential Impact on Member Behaviors

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Dr. Robert Eyler provides economic insight to the new tax reform act passed late in 2017 and its potential effects on credit unions due to effects on members.  Personal taxes, corporate taxes, real estate, both homes and commercial, have all been affected in different ways by changes in the tax code.  Also, not all changes take effect right away, and there is a sunset date in place. 

A | Tax Reform and Sales Tax Nexus: Implications for Credit Unions

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The scope and scale of the 2017 Tax Act is so great that the IRS continues issuing new guidance for taxpayers in virtually every industry, including tax-exempt organizations. This session will discuss the potential impact of the law on credit unions and will also address the so-called “Tax Case of the Millenium,” South Dakota v. Wayfair.

A | Telephone Consumer Protection Act Compliance

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Every credit union that uses a telephone or text messages to contact members should be familiar with the TCPA and its prohibitions, exceptions, and required disclosures.  When can you contact a member on his/her cell phone?  Is it OK to text fraud alerts?  Under what circumstances?  Can you send marketing messages?  Is the credit union’s phone system a “automatic telephone dialing system?”  In this program, Mr. Loritz will cover all of this, plus hot topics and emerging issues.

A | Ten Innovative Ideas for Small Credit Union Marketers

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One of the most frequent questions we hear as marketers in the financial industry is “Why can’t we do that?” What’s in Your Toolbox? looks at key consumer trends and examples of cutting-edge innovations and pairs them with delivering better service to your members.

We break down how to be most effective with your marketing strategy, taking consumer trends and innovations and applying them to credit union practices to be scalable for any size of credit union. Ultimately, these will further propel your brand, mission and better acquire members.

A | Ten Keys to Hiring the Right Candidate the First Time

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While a resume can tell you much about a person’s skills and experience, it’s important to note that a resume is really just a personal advertisement being presented by a salesperson selling themselves. So, how can you really find out about the person you’re interviewing? This session explores hiring from many viewpoints.

A | Ten Secrets to Effective Employee Onboarding

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You were probably handed a copy of the Employee Handbook, given a tour of the organization and trained on the credit union’s products and services as well as your particular job function. You might even have been taken to lunch on your first day. So, you were ready and felt completely at home, right? Probably not. It took a while to acclimate yourself and become comfortable in your new surroundings.

A | Ten Steps to Relentless Loan Growth

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Discover a 10-step plan of action to help your credit union maximize loan growth and profitability and minimize delinquencies while increasing membership loyalty. This plan of action includes creative lending strategies; low cost effective marketing strategies to capture more loan opportunities; and innovative programs and initiatives to increase loan opportunities and profitability.

A | The ABCs of Loan Participation

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This introduction to loan participation is the first part in a three-part series to help credit unions who are looking to engage expanding their loan portfolios to include loan participation. Jeff Hamilton of Catalyst Corporate FCU, along with credit union CEOs who are actively using loan participation will explore the basics between loan participation and traditional investments.

A | The Art of Asking Questions: Your Key to Credit Union Sales

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Sales is not about telling the member what you want to say. It’s about listening carefully to what they are saying and then asking questions to determine their needs. In this highly interactive session member service expert Teresa Allen will help you learn about:

A | The Art of e-Business Etiquette

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Good business manners count, even (or maybe especially!) in electronic communication. From social media do’s and don’ts to business-appropriate e-mails, let Sharon Weber show you how to present yourself professionally using today’s electronic tools.

A | The Benefits of Derivatives

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Interest rate volatility has increased. Derivatives can be powerful interest rate risk management tools for credit unions concerned about their exposure to changing interest rates. Learn how they work, how to incorporate them into your institution's Asset/Liability Management framework, and NCUA's regulatory guidance regarding their use.

A | The Lending Model that Maximizes ROA

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The vast majority of credit unions were not “Born Digital”. With one foot in the past and one in the future, many credit unions struggle with attracting and growing direct loans. Learn how the most successful credit unions are maximizing remote delivery to increase sales. “Convenience” has been redefined.

A | The New Frontier: Technology and Fraud Detection

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As payments move and settle faster, and fraudsters evolve threats, credit unions need to explore faster options for fraud prevention, detection, and investigation. This session explores available technologies designed specifically for banking including machine learning/AI analytics solutions, authentication, and more.

A | The Ten Essential Elements for Crafting & Managing an Effective Director Training Program

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To lead your credit union properly, your Board of Directors must understand the organization’s operations, goals, and regulatory obligations. A carefully crafted director training program can be the key to that knowledge. Join nationally-recognized speaker, writer, and communications professional, Diane Reed as she discusses these ten essential elements your director training program should include:

A | Top 10 Things to Impact Your Credit Union Lending Culture

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This interactive session will deliver techniques to improve your lending culture and improve employee engagement. In today’s competitive lending environment, most credit unions focus on how to get more loans in the door rather than look at the internal processes and the loan opportunities we are missing today in our credit unions. You’ll learn how to combine these techniques with proper implementation and execution to make all the difference in your lending and create a winning lending program.

A | Trends in Remote Delivery of Credit Union Services

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The days of walking into a branch to conduct all your business are limited. The adoption of E-Sign technologies and remote delivery of service and sales are helping credit unions improve their bottom lines while delivering modern services.

A | UDAAP: Do You Know It When You See It?

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In this important session, Michael Christians of PolicyWorks will help you:

  • Gain a better understanding of what constitutes an unfair, deceptive or abusive act or practice
  • Identify areas of the credit union where UDAAP risk is most prevalent
  • Learn first-hand about UDAAP risk through case study analysis; and
  • Acquire tips and tricks that will help their institution mitigate UDAAP risk

A | Using Social Media with a Purpose with Strategies that Work

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Discover the difference of using social media with a purpose versus simply using it to have a presence! Our host, Deb Schaffer will provide specific tools and steps you can take to prove valuable ROI for your credit union. Moreover, she will share the well-kept secrets you need to develop an effective digital and social media strategy which will increase your credit union’s brand awareness, grow a valuable fan base, and generate a generous revenue stream.

A | Using Technology on a Budget

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Learn how to take advantage of technology and online services to maximize every budget dollar spent on your member service and lending operations!

Wayne Watters, President of Travis County CU in Texas, will share his experience with developing cost-effective tools online and in the office to boost productivity and deliver the in-branch experience over the internet.

A | Vendor Due Diligence

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By now, you probably know that the NCUA requires that all federally-insured credit unions have a Vendor Management Program. What you may not know is that the NCUA also expects credit unions to develop their own, internal vendor management expertise – even if you’re using a vendor for most of the due diligence. After all, what good is getting due diligence information about a particular vendor if you don’t know what to do with it? In this 1.5 hour Program, you will learn:

A | Weighing Technology ROI for a Profitable Future

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What technologies are transforming the profitability and delivery of credit union products and services? What are the “must have” tech capabilities your credit union must have to remain relevant to your members’ changing preferences and needs? Explore the answers with technology authority Tim Lerew as you work through an interactive ROI spreadsheet tool for evaluating both assisted and automated loan originations at your credit union. Experience first-hand the new technology products that aim to compete directly with your credit union’s delivery channels, pushing CU’s to re-examine the ROI of their channel strategies.

A | What Zillow's Move Into the Mortgage Business Means for Credit Unions

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Real estate industry disruptor Zillow made big news when it announced it had acquired Mortgage Lenders of America. The digital firm’s step – or rather, leap – into the lending space has quite a few traditional lenders wondering, what does this mean for us?

A | When a Borrower Dies - Common Mistakes Made by Credit Unions

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Join Bruce Pearson and Robert Wilkins as they navigate through the pitfalls of deceased member loans. From their experience, they have seen several common problems and will share with you relevant how-to advice.

A | When Insiders Go Bad: Cyber Threats Inside Your Credit Union

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What are the biggest threats to your organization’s data? Recent media attention to high-profile cyberattacks would lead an organization to think external threats are its only concern. Unfortunately, this misperception allows one of the biggest threats to your organization’s data to stay completely under the radar—the threat of insiders. With so much of an organization’s valuable information digitized today, it has never been easier to steal sensitive data.

A | When Social Media Attacks

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Social media websites have changed the world. For all the good social media can provide as a marketing tool for attracting an ever-younger (and an ever-older) client base, it can also be used as a weapon against your credit union. Join security expert Barry Thompson as he reviews how, unmonitored, social media can become a nightmare for public relations. He will demonstrate how a social media attack can be constructed, causing negative publicity that tarnishes the image and member trust you have so carefully built. He will also discuss embarrassing problems that other businesses and financial institutions have had to handle -- and pro-active solutions that will keep your credit union in the "like" category.

A | When Your Credit Union is Sued

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Join Bruce Pearson and Haley Rebel as they discuss a “best practices” approach for identifying and responding to various types of legal suits that may be served upon a credit union. With their combined expertise and experience, Bruce and Haley will provide valuable insight into a credit union’s first response when presented with legal actions against a credit union.

A | Why CUSOs Should Be Part of Your Credit Union's Future

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How do credit unions compete against the technical and innovative powers of the emerging FinTech competitors?  How do credit unions lower their operating costs while obtaining higher levels of expertise?  How do credit unions generate more loans and more fee income from expanded financial services? 

A | Wire Transfer Basics

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Part 1 of the Three-part Wire Transfer Webinar Series

A | Writing Policies & Procedures

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Do you know the special techniques and skills you need for crafting your credit union’s policies and procedures?
The challenge of policy writing can be a daunting and demanding task, especially if your credit union is limited by staff size or access to policy-writing resources.

 

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