Human Resources

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Available Webinars

L | 09/21 | Supervisors Guide to Staff Development

09/21
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There are ways to fireproof your home, and books on fireproofing your marriage.  What about your employees? 

L | 09/21 | UDAPP

09/21
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UDAAP presents compliance risk in all aspects of your credit union’s operations, though its enforcement can appear arbitrary. Violations can be very costly to your credit union’s bottom line and reputation, but they can be avoided.

L | 09/28 | DEI: It’s More Than Meets the Eye

09/28
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This session is designed to help credit union leaders understand eight major diversity factors and explore how creating an inclusive culture will help each team member bring their greatest talent and creativity forward. 

L | 10/05 | Where Is Everyone Hiding? Tips and Techniques to Diversify Your Recruitment

10/05
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“I’d love to have more diversity, but we just don’t get the applicants.” 

“At the end of the day, we hire the best candidate. Often there just aren’t qualified women in the pool.” 

“We understand the value of diversity, but our community is basically just made up of white people.” 

If any of the above sounds familiar, this is the session for you! Many hiring managers are committed to diverse and equitable hiring, but find that something is missing: The diverse candidate pool. 

L | 10/26 | Regulation of Offsite EE Activities

10/26
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This program description is pending from the speaker. Please check back 30 days prior to the scheduled release date of this program, for more information.

L | 11/09 | Connectional Intelligence for Frontline Staff

11/09
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This program description is pending from the speaker. Please check back 30 days prior to the scheduled release date of this program, for more information.

L | 11/30 | Sexual Harassment Awareness & Prevention Training for Managers & Supervisors

11/30
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Update your supervisory staff’s training in the convenience of your own office with this 2 ½-hour interactive educational workshop, presented by human resource attorney Robert L. Wenzel.

L | 12/07 | Notary Public - More Than Just a Title

12/07
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This program description is pending from the speaker. Please check back 30 days prior to the scheduled release date of this program, for more information.

A | 7 Keys To Create And Manage Remote Teams With Ease Part 1: Foundations Of Managing Remote Teams

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The workforce is going remote and with this flexibility and freedom comes a new set of challenges. It is vital to adapt and optimize your credit union to do great work from anywhere. Many are discovering that allowing remote work saves companies between $20,000 and $37,000 per employee per year. It reduces absenteeism and improves retention of good workers. In fact, a Stanford University study found that employers who offered a work from home option had employee turnover rates fall by over 50%.

A | 7 Keys To Create And Manage Remote Teams With Ease Part 2: Leadership Skills For Managing High Performance Remote Teams

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The workforce is going remote and with this flexibility and freedom comes a new set of challenges.  It is vital to adapt and optimize your credit union to do great work from anywhere. Many are discovering that allowing remote work saves companies between $20,000 and $37,000 per employee per year. It reduces absenteeism and improves retention of good workers. In fact, a Stanford University study found that employers who offered a work from home option had employee turnover rates fall by over 50%.   

A | Attracting, Engaging, and Retaining Top Talent: Creating a Culture to be the Employer of Choice

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The race is on for the best:  the best attitudes, the best work ethics, the best leadership potential. Find out how to position your credit union to be the place where top talent loves to work, and to build steadfast loyalty once you hire them!

A | Avoiding the Trap of Operational Inefficiencies

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Do you sometimes feel like you’re working in circles and not able to get things done? Inefficiencies chew up invaluable resources. They cause unnecessary stress and dampen morale. How often do the following situations occur? Inefficiencies could become the insidious plague in your credit union. Employees become stressed, members are poorly served, and the credit union suffers.

A | Balanced Scorecard Incentive Plans

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You’re ready to offer performance-based compensation to your credit union’s employees. Now all you need is a good plan.

A | Better Than the Best: Using Communication to Transform Your Team

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Regardless of industry, mission or makeup, the best teams in the world know that communication is the key to success. Teams may be comprised of the most intelligent or highly skilled members of an organization – and still find themselves perpetually hamstrung by dysfunctional, stagnant or simply antiquated communication practices. It’s no secret that everyone wants communication in their company or team to be open, dynamic and respectful.

A | Beyond Core Values: Getting to the heart of "banking"

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There is no doubt. There was a time when honesty, integrity, respect and confidentiality were core values that raised the bar in “banking.” Today, they are table stakes. Basic, entry-level commitments of financial institutions with any hope of marketplace relevance. It’s time for savvy financial institutions to take stock. 

A | Board Succession Planning at its Simplest and Finest

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Peter Drucker says, “A company’s greatest asset is not its people. A company’s greatest asset is the right people.” Credit unions are not getting any simpler. How will you attract the right people to replace current board members as they move on?

A | Body Language for Successful Sales

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Selling in the 21st century is so much more than a “canned pitch”, handling objections, and closing the deal. Any person who makes a sales presentation and can't read body language is missing out on more than 50% of the conversation.

Body Language for Successful Sales will prepare you with a basic understanding of universally accepted body language interpretations to help you read and respond to people for better sales performance. You’ll leave the session with confidence in your sales presentation skills, the vision to see when you should adjust your presentation in midstream, and the productivity to qualify, act, and close a sale in a shorter period of time.

A | Breaking the Rules: Training for Success by Coaching Yourself Out of a Job

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As a manager or executive who develops employee talent within your credit union, you have to be willing to play the role of coach for the people who will be future leaders for your financial institution. And you have to be willing to coach yourself out of a job.

A | Building a Better Board

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How well does your board function? In the words of board expert Richard Chait, “Effective governance by a board is a relatively rare and unnatural act.” An effective board is very difficult to establish and sometimes more difficult to maintain. So … what can you do to “build a better board?”

A | Calm, Cool, & Collected: Communication Skills for Emotionally Charged Situations

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Let’s face it: the workplace can be an emotional place. Learn how to manage your own emotions and communicate effectively with others, even when they are spinning out of control. Give yourself an edge with the ability to stay calm, cool, and collected in the face of emotional outbursts from others. Loaded with practical communication tools for everyone in your credit union, this webinar will give you tools you can put to work immediately.

A | Communication Skills to Decrease Stress

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Anxiety, fatigue, forgetfulness, an inability to relax and "outbursts" are all signs that stress is reducing productivity and damaging relationships. Demanding lives will always have some stress. Some stress can fuel creativity, energize and motivate, and ignite personal bests. However, too much stress or stress that is poorly managed can create distress. Learn to balance and work within optimal stress levels and protect against the dangers of overstress by mastering remarkable communication skills. This interactive workshop leads participants to:

A | Connectional Intelligence: A REACHchat with Erica Dhawan

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In this installment of REACHchats we sit down with Erica Dhawan to discuss “Connectional Intelligence” a concept that can help businesses and individuals more effectively establish and maintain productive connection–with employees, co-workers, and customers–in an increasingly digital and virtual world.

A | Crafting & Managing an Effective Violence in the Workplace Program

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In today’s increasingly violent world, no longer do we simply need to prepare for violent threats from without but also from within. FBI statistics reveal there are over 1.5 million incidents of workplace violence annually. While most of us have both a Disaster Recovery Plan and a Robbery Plan in place, most credit unions do not currently consider the possibility of other forms of workplace violence: the jilted spouse or significant other of a co-worker, the member who is denied a loan, an employee who believes they’ve been wrongfully terminated… virtually anyone with an axe to grind.

A | Designing & Implementing a Strong Internship Program

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Many of our local universities and colleges are doing a terrific job training young people to succeed in the workplace. But, they need experience. And, you need help. Let’s face it. Most credit unions are understaffed, with each of us wearing so many hats, it’s often overwhelming. And most of us are still trying to figure out the Millennial market.

A | Developing and Articulating the CU Mission

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So, what does it take to create a powerful Mission Statement for your Credit Union? How do you get your team to engage with it, and how do you keep your mission statement front and center with your team and members? 

A | Developing and Perpetuating the Board

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Does your board have the right characteristics to drive the credit union into the future. We’re not talking about coasting along and a “steady as it goes” mentality. This is about a framework and culture of high performance that pushes the credit union forward to success that benefits the credit union and the members. In this webinar, we’ll discuss the factors and traits that build and reinforce this framework and they are all things that require active engagement and regular visitation. None of these should have a chance to get dusty. Does your board have:

  • An appetite for learning and sharing?
  • Intentional and controlled turnover as part of a plan?
  • Cultural expectations that set the tone for this culture?
  • An approach to adding diversity?
  • A governance committee that establishes these through written policy?

Whether you have all, none, or some of these traits, in this webinar, Kevin Smith will guide you through approaches to build and grow the board’s capacity for strategic vision, all with an aim to benefit the members. 

A | Drama Free Meetings

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One of the key challenges leaders face is too much wasted time spent in meetings that really don’t make a difference. Nothing is worse than having multiple meetings discussing the same topic without gaining clarity on next steps. Worse yet is not creating accountability mechanisms for follow through so nothing really changes. If you’ve experienced wasted time, lack of accountability and unfocused meetings, you’ve entered the fog of drama.

A | Effective Inter-Generational Communication with Management or How to Talk to a Boomer

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Why does communication with Boomers matter? Because Boomers constitute 40% of the US population, control 50% of all private wealth, occupy 70% of business management positions and possess $2.3 trillion in annual spending power. Only 11% expect to stop all work upon retirement.

A | Emerging Board Governance Models

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Board work for credit union directors needs to continue to adapt as the environment continues to change quickly in our industry. We deal with a world now often described as VUCA for volatility, uncertainty, complexity and ambiguity. In order to do that, boards must be willing to learn and adapt along the way. This includes the thinking about how we govern. And board governance is a philosophy and a theory with no single correct “answer” or template. In this webinar we will explore several different governance models applicable to the financial services, and nonprofit arena that can help credit union directors to tailor their boards governance philosophy in ways that are specific to the needs of your board, credit union, demographics and region. 

A | Employment Practices for Managers & Supervisors, Part 2: Hiring to Firing & Everything in Between

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Managing your staff every day can be challenging, as you deal with hiring, firing, and everything in between. It’s even harder if you have to guess what you can legally say or do. 

A | Employment Practices for Managers & Supervisors, Part 3: Employment Practices for Managers & Supervisors, Part 3: Wage & Hour Compliance

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Managing your staff every day can be challenging, as you deal with hiring, firing, and everything in between. It’s even harder if you have to guess what you can legally say or do. 

A | Employment Practices for Managers & Supervisors, Part 4: Leaves, Disabilities & Reasonable Accommodation?

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Managing your staff every day can be challenging, as you deal with hiring, firing, and everything in between. It’s even harder if you have to guess what you can legally say or do. 

A | A Seasoned Supervisor's Guide to Staff Development

A | Excel Under Pressure: How to Accomplish More with Less Time, Energy, & Effort Than You Imagined Possible

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All about emotional resiliency and recharging your battery, right here, right now. Take your productivity and attitude to a new level!

A | Finding a Way to Say "Yes"

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Engaging the frontline staff to identify the opportunities they are presented with every day is simple. This session will help your team members identify the ways in which we are currently missing out on opportunities to maximize membership engagement and sales.

A | From Marketing to CEO: Your Personal Roadmap to CEO

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Most professionals who become CEOs of credit unions do so through one of the more traditional disciplines, like finance or operations. As the industry matures and gains its footing in the age of the Millennial, opportunities will arise for marketing professionals – those who arguably know the members better than anyone else in the credit union – to take the reins. Are you ready to grab the opportunity when it’s presented to you?

A | Getting a Grip on Change

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It happens. Someone gets promoted. Someone retires. The data processor expires. The economy shifts. Children leave home. Children come back. We were working our plan and now it’s useless. What are we supposed to do? Planning for change is something we tell ourselves we’ll do next time. Well, next time has arrived. And it isn’t too late.

A | Hiring and Evaluating the CEO

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According to research there are really only two things that boards do that have a positive impact on the credit union. One is hiring and evaluating the CEO. In this course we will discuss the concepts involved in finding the right CEO and evaluating that CEO’s progress. 

A | Hiring from A to Z - Best Practices

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Getting those employees up-to-speed and engaged is an even bigger challenge. In this webinar we’ll cover how to win the war  on talent with an innovative approach to hiring and onboarding. 

A | Hiring the Right Fit

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Interviewing and hiring a new member to the team is one of the most important decisions a manager can make. When searching for a new member of the team, managers need to determine if the candidate can do the job and will fit well with the rest of the team.

A | How Purpose Kick-Starts a Virtuous Cycle in High Performing Organizations

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International research and consulting firm Deloitte describes the current employer-employee social contract as one in which workers need to be reengaged and re-recruited each day! Mission-based organizations have an enormous advantage in this environment—but only if they can help each employee find purpose in their day-to-day tasks, develop true friendships in the workplace, receive meaningful manager feedback on a consistent, regular schedule and can actively work on personal goals. 

A | How to Give Performance Feedback: Secrets of Highly Effective Criticism & Discipline

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Managers and supervisors agree: giving performance feedback, criticism and discipline is the part of their job they like the least.

A | How to Inspire Lasting Employee Engagement

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Are you excited about what your credit union does for your community and sure you could be doing even more to grow and serve your membership? It’s possible by leveraging your greatest asset – your employees. It’s proven that fully engaged employees are more loyal, creative, and productive, and they inspire loyalty in their customers. You’re creating happy, helpful employees who naturally grow your membership.

A | How to Survive a Mass Shooting in Your Workplace

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No one expects to be involved in an active shooter situation. No one really wants to prepare for it as if it could happen to them. But if it should happen, law enforcement experts agree that the best way to survive is to prepare in advance for your reaction and response.

A | Human Trafficking: Hidden in Plain Sight

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Human trafficking, a form of modern slavery, is one of the fastest growing criminal activities in the world. It exploits an estimated 45 million people a year and generates approximately $150 billion in profits.

A | In Love with the Voice: Building Your Credit Union Telephone Skills

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Today’s credit union professional must be able to communicate professionally with members on the telephone. Join member service expert Teresa Allen in this interactive webinar for front-line member service personnel and learn:

A | Innovative Leadership: Rethink, Renew, Revive

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What can credit unions do to integrate and engage in innovative leadership to rethink, renew, and revive their credit union for long-term sustainability? Explore simple and PROVEN strategies that can help your credit union not only sustain but create a transformation for long-term sustainable growth! Celeste Cook of cuStrategies LLC will help you:

A | Internal Fraud & Loan Fraud: Opportunity Makes the Thief

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How prepared is your credit union for internal fraud? Embezzlements were the one of the most reported SAR events filed by financial institutions from 1996 to 2015. Embezzlers target two areas cash or loans to defraud the credit union. Past cases tell the story! Institutions have closed or merged because of internal embezzlements in the loan department. This riveting webinar identifies the behavioral changes that can signal internal frauds in the making. Internal embezzlements have caused financial institutions to fail overnight.

A | Investigating Internal Fraud for the Beginner

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When you suspect internal fraud in your credit union, conducting the investigation is a delicate process that requires tact and discretion. And if you’re a new fraud investigator, it can be daunting to figure out where to begin. This webinar is designed specifically for the beginning Security Officer who has been in the position for less than three years, or anyone new to the problems of internal fraud. If you have little or no previous training in financial institution investigations, this program is for you.

A | Latest Data Security Incidents/Trends in Fraud

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This session covers 4 main areas, including fraud statistics, consideration of fraud in a financial statement audit, social engineering, and fraud prevention & detection tips.  The first section presents the fraud statistics issued by the Association of Certified Fraud Examiners in their most recent Report to the Nations.  

A | Lead Where You Stand

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Throughout history in all walks of life, individuals have looked to their leaders to challenge, motivate, and develop the success of the individual and group. Leaders, from the sales floor to the oval office, inspire others to achieve success.

A | Leading Your Remote Work Team Through A Crisis: 5 Strategies To Keep Your Team Connected, Motivated and Productive

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For many, leading a remote work team is new and presents the traditional challenges of how to keep your team focused, engaged, and achieving their goals. But leading a remote team in times of crisis requires a whole new level of leadership. Just covering the basics is not enough. 

A | Leveraging LinkedIn

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In this follow up to our Unleashing LinkedIn webinar, Rhonda Sher will teach you how to properly feed and care for your profile to encourage growth and prevent it from becoming stagnant.

A | Listening: More Than Waiting to Talk

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Can you believe how bad we are at listening? While others are sharing their insight and information, our minds wander off to the kids’ ballgames, our to-do list, or our response to the subject at hand.

A | Love, L.E.A.R.N., and Wet Cats: The Power of Unconditional Service

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No matter where you work, your company is devoted to creating loyal members and employees. To fulfill that commitment each employee has had to put someone else’s needs ahead of his or her own. It’s that type of unconditional service without the expectation of reward, recognition, or repeat business that fills your employees with lasting purpose.

A | Managing Multiple Priorities: Work Smarter, Not Harder

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This interactive training course teaches participants how to get more work done in the same amount of time. We will address common time wasters and how a personal planning system can enhance productivity.

A | No Panic Presentation Skills

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During this content-rich session, participants will discover what you need to know for speaking up and standing out in various professional environments as you communicate with members, managers, credit union guests, and even the media:

A | Regulation of Offsite Employee Activity

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Consider this situation: When the workday is done and your employees are leaving, one employee follows, stalks, and makes sexually suggestive comments to another employee. The next day, a complaint is made to your human resources officer. What should you do? Can you – should you - enforce your workplace policies during off-duty hours? Where do you draw the line between workplace violations and employee rights? Get a clear picture of your credit union’s disciplinary responsibilities from human resources attorney Robert Wenzel in this hot-topic webinar, as he discusses:

A | Responsibilities of the Beginning Security Officer

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As a new credit union security officer, do you know what regulations and legal responsibilities you must follow? Your position is not just training staff on what to do during a robbery. It involves knowledge of the regulations, physical security, and how law enforcement operates.

A | Robbery Awareness: Back Office Responsibilities

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The person most likely to stumble upon a robbery in progress will be a back office staff member. This program is designed specifically for back office personnel who have little interest in teller training for a robbery situation. Security expert Barry Thompson will discuss situations to avoid and how to handle a robbery they accidentally observe. They will gain new understanding on how to view the physical surroundings they work in daily that can make them a target.

A | Robbery Training for Frontline Staff

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In this focus on robbery training for the front line staff, security expert Barry Thompson, will show you how the robbers case the office before a robbery and what they are trying to observe. You’ll discover how to handle a robbery situation and what will happen after the robber leaves.

A | Say it With Backbone, Not Bite: Assertiveness Skills for Success

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Successful professionals know that assertive communication is the key to productive relationships, teamwork, and results. This interactive and application-rich program helps today’s professionals understand what assertiveness is and what it is not.

A | Sexual Harassment Awareness & Prevention Training for Non-Management Staff

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Update your non-supervisory staff’s training with this one-hour workshop, presented by human resource attorney Robert L. Wenzel. 

A | Snipers, Steamrollers, & Chronic Complainers: Dealing with Difficult People

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Managing or working with difficult people can challenge even the best professional. By discovering why difficult people are difficult and what to say (and what not to say) when working with them, teamwork is enhanced and productivity soars. Stop letting difficult people hijack success and get on with business!

A | Speaking with Influence

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The ability to influence, speak in a way that inspires your team and engages your members, is one of the most important skills in today’s marketplace. In this fast-paced, digital world, the art of communicating, speaking with influence is more important then ever. 

A | Telephone Etiquette & Excellence

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Members who visit your office can clearly see your professional, competent image. But what about when they call you on the telephone?
As the voice of your credit union, you must project credibility and confidence in your telephone communication. Get the tips and techniques for expert telephone service from nationally-known communication expert Pamela Jett.

A | Ten Keys to Hiring the Right Candidate the First Time

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While a resume can tell you much about a person’s skills and experience, it’s important to note that a resume is really just a personal advertisement being presented by a salesperson selling themselves. So, how can you really find out about the person you’re interviewing? This session explores hiring from many viewpoints.

A | Ten Secrets to Effective Employee Onboarding

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You were probably handed a copy of the Employee Handbook, given a tour of the organization and trained on the credit union’s products and services as well as your particular job function. You might even have been taken to lunch on your first day. So, you were ready and felt completely at home, right? Probably not. It took a while to acclimate yourself and become comfortable in your new surroundings.

A | Tips for Terrific Talking, Part 1: Crafting POWER-full Presentations

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Many of us harbor a fear of “public speaking” that ranks right up there with insects, heights, and IRS audits. We’d do anything to avoid getting in front of a group and talking. After all, “public speaking” is best left to teachers, politicians, and famous folks, right? Not really. We’re all “public speakers” to large and small audiences every day – to members, potential members, other employees, even loved ones. How we present our message and ourselves goes a long way in determining the quality of our relationships and the extent to which we achieve our goals.

A | Tips for Terrific Talking, Part 2: Delivering POWER-full Presentations

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Many of us harbor a fear of “public speaking” that ranks right up there with insects, heights, and IRS audits. We’d do anything to avoid getting in front of a group and talking. After all, “public speaking” is best left to teachers, politicians, and famous folks, right? Not really. We’re all “public speakers” to large and small audiences every day – to members, potential members, other employees, even loved ones. How we present our message and ourselves goes a long way in determining the quality of our relationships and the extent to which we achieve our goals.

A | Tomorrow's Leaders Were Hired Yesterday

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Is your organization committed to promote from within, but find most new managers are hired from the outside? Do young, employees with potential leave the organization due to lack of opportunities? Companies spend thousands of dollars to recruit and train new managers, while the individuals who will lead your organization in the future were working there all the time.

A | Transformational Leadership: Going from Manager to Leader/Mentor

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"Everything  rises and falls on leadership," writes author John Maxwell. The challenge for many  credit unions, however, is that too many supervisors are managers and not  leaders. Whether it is a teller supervisor, branch manager, vice president or  even "chief," all organizations need not just managers but leaders/mentors.

As a  credit union executive, Mark Arnold gives practical ideas on how to transform  business managers into leaders/mentors. This session offers the following:

A | Unleashing LinkedIn

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Do you know what to do with your LinkedIn profile to stand out from your competitors and present yourself in a way that makes you the only logical choice? Do you know how your staff can used their LinkedIn profiles to create business opportunities to help both them and the credit union? 

A | When Insiders Go Bad: Cyber Threats Inside Your Credit Union

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What are the biggest threats to your organization’s data? Recent media attention to high-profile cyberattacks would lead an organization to think external threats are its only concern. Unfortunately, this misperception allows one of the biggest threats to your organization’s data to stay completely under the radar—the threat of insiders. With so much of an organization’s valuable information digitized today, it has never been easier to steal sensitive data.

A | Writing Policies & Procedures

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Do you know the special techniques and skills you need for crafting your credit union’s policies and procedures?
The challenge of policy writing can be a daunting and demanding task, especially if your credit union is limited by staff size or access to policy-writing resources.

 

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