Human Resources

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Available Webinars

L | 04/01 | Balanced Scorecard Incentive Plans

04/01
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A full program description and further details of this webinar will be posted approximately 30 days before the program date.

If you have questions or want more information before that time, please contact:
Jan Johnson, (800) 472-1702, ext. 6029, janj@ccul.org
or Education & Training at etrain@etrain-cu.com

L | 06/03 | Board Succession Planning at its Simplest and Finest

06/03
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Peter Drucker says, “A company’s greatest asset is not its people. A company’s greatest asset is the right people.” Credit unions are not getting any simpler. How will you attract the right people to replace current board members as they move on?

L | 06/10 | Finding a Way to Say "Yes"

06/10
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A full program description and further details of this webinar will be posted approximately 30 days before the program date.

If you have questions or want more information before that time, please contact:
Jan Johnson, (800) 472-1702, ext. 6029, janj@ccul.org
or Education & Training at etrain@etrain-cu.com

L | 08/05 | Telephone Etiquette & Excellence

08/05
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A full program description and further details of this webinar will be posted approximately 30 days before the program date.

If you have questions or want more information before that time, please contact:
Jan Johnson, (800) 472-1702, ext. 6029, janj@ccul.org
or Education & Training at etrain@etrain-cu.com

A | Attracting, Engaging, and Retaining Top Talent: Creating a Culture to be the Employer of Choice

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The race is on for the best:  the best attitudes, the best work ethics, the best leadership potential. Find out how to position your credit union to be the place where top talent loves to work, and to build steadfast loyalty once you hire them!

A | Avoiding the Trap of Operational Inefficiencies

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Do you sometimes feel like you’re working in circles and not able to get things done? Inefficiencies chew up invaluable resources. They cause unnecessary stress and dampen morale. How often do the following situations occur? Inefficiencies could become the insidious plague in your credit union. Employees become stressed, members are poorly served, and the credit union suffers.

A | Better Than the Best: Using Communication to Transform Your Team

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Regardless of industry, mission or makeup, the best teams in the world know that communication is the key to success. Teams may be comprised of the most intelligent or highly skilled members of an organization – and still find themselves perpetually hamstrung by dysfunctional, stagnant or simply antiquated communication practices. It’s no secret that everyone wants communication in their company or team to be open, dynamic and respectful.

A | Body Language for Successful Sales

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Selling in the 21st century is so much more than a “canned pitch”, handling objections, and closing the deal. Any person who makes a sales presentation and can't read body language is missing out on more than 50% of the conversation.

Body Language for Successful Sales will prepare you with a basic understanding of universally accepted body language interpretations to help you read and respond to people for better sales performance. You’ll leave the session with confidence in your sales presentation skills, the vision to see when you should adjust your presentation in midstream, and the productivity to qualify, act, and close a sale in a shorter period of time.

A | Breaking the Rules: Training for Success by Coaching Yourself Out of a Job

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As a manager or executive who develops employee talent within your credit union, you have to be willing to play the role of coach for the people who will be future leaders for your financial institution. And you have to be willing to coach yourself out of a job.

A | Building a Better Board

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How well does your board function? In the words of board expert Richard Chait, “Effective governance by a board is a relatively rare and unnatural act.” An effective board is very difficult to establish and sometimes more difficult to maintain. So … what can you do to “build a better board?”

A | Calm, Cool, & Collected: Communication Skills for Emotionally Charged Situations

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Let’s face it: the workplace can be an emotional place. Learn how to manage your own emotions and communicate effectively with others, even when they are spinning out of control. Give yourself an edge with the ability to stay calm, cool, and collected in the face of emotional outbursts from others. Loaded with practical communication tools for everyone in your credit union, this webinar will give you tools you can put to work immediately.

A | Communication Skills to Decrease Stress

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Anxiety, fatigue, forgetfulness, an inability to relax and "outbursts" are all signs that stress is reducing productivity and damaging relationships. Demanding lives will always have some stress. Some stress can fuel creativity, energize and motivate, and ignite personal bests. However, too much stress or stress that is poorly managed can create distress. Learn to balance and work within optimal stress levels and protect against the dangers of overstress by mastering remarkable communication skills. This interactive workshop leads participants to:

A | Crafting & Managing an Effective Violence in the Workplace Program

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In today’s increasingly violent world, no longer do we simply need to prepare for violent threats from without but also from within. FBI statistics reveal there are over 1.5 million incidents of workplace violence annually. While most of us have both a Disaster Recovery Plan and a Robbery Plan in place, most credit unions do not currently consider the possibility of other forms of workplace violence: the jilted spouse or significant other of a co-worker, the member who is denied a loan, an employee who believes they’ve been wrongfully terminated… virtually anyone with an axe to grind.

A | Designing & Implementing a Strong Internship Program

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Many of our local universities and colleges are doing a terrific job training young people to succeed in the workplace. But, they need experience. And, you need help. Let’s face it. Most credit unions are understaffed, with each of us wearing so many hats, it’s often overwhelming. And most of us are still trying to figure out the Millennial market.

A | Drama Free Meetings

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One of the key challenges leaders face is too much wasted time spent in meetings that really don’t make a difference. Nothing is worse than having multiple meetings discussing the same topic without gaining clarity on next steps. Worse yet is not creating accountability mechanisms for follow through so nothing really changes. If you’ve experienced wasted time, lack of accountability and unfocused meetings, you’ve entered the fog of drama.

A | Effective Inter-Generational Communication with Management or How to Talk to a Boomer

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Why does communication with Boomers matter? Because Boomers constitute 40% of the US population, control 50% of all private wealth, occupy 70% of business management positions and possess $2.3 trillion in annual spending power. Only 11% expect to stop all work upon retirement.

A | A Seasoned Supervisor's Guide to Staff Development

A | Preparing for Workplace Violence

A | Excel Under Pressure: How to Accomplish More with Less Time, Energy, & Effort Than You Imagined Possible

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All about emotional resiliency and recharging your battery, right here, right now. Take your productivity and attitude to a new level!

A | From Marketing to CEO: Your Personal Roadmap to CEO

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Most professionals who become CEOs of credit unions do so through one of the more traditional disciplines, like finance or operations. As the industry matures and gains its footing in the age of the Millennial, opportunities will arise for marketing professionals – those who arguably know the members better than anyone else in the credit union – to take the reins. Are you ready to grab the opportunity when it’s presented to you?

A | Getting a Grip on Change

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It happens. Someone gets promoted. Someone retires. The data processor expires. The economy shifts. Children leave home. Children come back. We were working our plan and now it’s useless. What are we supposed to do? Planning for change is something we tell ourselves we’ll do next time. Well, next time has arrived. And it isn’t too late.

A | Hiring the Right Fit

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Interviewing and hiring a new member to the team is one of the most important decisions a manager can make. When searching for a new member of the team, managers need to determine if the candidate can do the job and will fit well with the rest of the team.

A | How to Give Performance Feedback: Secrets of Highly Effective Criticism & Discipline

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Managers and supervisors agree: giving performance feedback, criticism and discipline is the part of their job they like the least.

A | How to Inspire Lasting Employee Engagement

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Are you excited about what your credit union does for your community and sure you could be doing even more to grow and serve your membership? It’s possible by leveraging your greatest asset – your employees. It’s proven that fully engaged employees are more loyal, creative, and productive, and they inspire loyalty in their customers. You’re creating happy, helpful employees who naturally grow your membership.

A | How to Survive a Mass Shooting in Your Workplace

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No one expects to be involved in an active shooter situation. No one really wants to prepare for it as if it could happen to them. But if it should happen, law enforcement experts agree that the best way to survive is to prepare in advance for your reaction and response.

A | In Love with the Voice: Building Your Credit Union Telephone Skills

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Today’s credit union professional must be able to communicate professionally with members on the telephone. Join member service expert Teresa Allen in this interactive webinar for front-line member service personnel and learn:

A | Innovative Leadership: Rethink, Renew, Revive

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What can credit unions do to integrate and engage in innovative leadership to rethink, renew, and revive their credit union for long-term sustainability? Explore simple and PROVEN strategies that can help your credit union not only sustain but create a transformation for long-term sustainable growth! Celeste Cook of cuStrategies LLC will help you:

A | Internal Fraud & Loan Fraud: Opportunity Makes the Thief

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How prepared is your credit union for internal fraud? Embezzlements were the one of the most reported SAR events filed by financial institutions from 1996 to 2015. Embezzlers target two areas cash or loans to defraud the credit union. Past cases tell the story! Institutions have closed or merged because of internal embezzlements in the loan department. This riveting webinar identifies the behavioral changes that can signal internal frauds in the making. Internal embezzlements have caused financial institutions to fail overnight.

A | Investigating Internal Fraud for the Beginner

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When you suspect internal fraud in your credit union, conducting the investigation is a delicate process that requires tact and discretion. And if you’re a new fraud investigator, it can be daunting to figure out where to begin. This webinar is designed specifically for the beginning Security Officer who has been in the position for less than three years, or anyone new to the problems of internal fraud. If you have little or no previous training in financial institution investigations, this program is for you.

A | Lead Where You Stand

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Throughout history in all walks of life, individuals have looked to their leaders to challenge, motivate, and develop the success of the individual and group. Leaders, from the sales floor to the oval office, inspire others to achieve success.

A | Listening: More Than Waiting to Talk

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Can you believe how bad we are at listening? While others are sharing their insight and information, our minds wander off to the kids’ ballgames, our to-do list, or our response to the subject at hand.

A | Love, L.E.A.R.N., and Wet Cats: The Power of Unconditional Service

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No matter where you work, your company is devoted to creating loyal members and employees. To fulfill that commitment each employee has had to put someone else’s needs ahead of his or her own. It’s that type of unconditional service without the expectation of reward, recognition, or repeat business that fills your employees with lasting purpose.

A | Managing Multiple Priorities: Work Smarter, Not Harder

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This interactive training course teaches participants how to get more work done in the same amount of time. We will address common time wasters and how a personal planning system can enhance productivity.

A | No Panic Presentation Skills

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During this content-rich session, participants will discover what you need to know for speaking up and standing out in various professional environments as you communicate with members, managers, credit union guests, and even the media:

A | Regulation of Offsite Employee Activity

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Consider this situation: When the workday is done and your employees are leaving, one employee follows, stalks, and makes sexually suggestive comments to another employee. The next day, a complaint is made to your human resources officer. What should you do? Can you – should you - enforce your workplace policies during off-duty hours? Where do you draw the line between workplace violations and employee rights? Get a clear picture of your credit union’s disciplinary responsibilities from human resources attorney Robert Wenzel in this hot-topic webinar, as he discusses:

A | Responsibilities of the Beginning Security Officer

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As a new credit union security officer, do you know what regulations and legal responsibilities you must follow? Your position is not just training staff on what to do during a robbery. It involves knowledge of the regulations, physical security, and how law enforcement operates.

A | Robbery Awareness: Back Office Responsibilities

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The person most likely to stumble upon a robbery in progress will be a back office staff member. This program is designed specifically for back office personnel who have little interest in teller training for a robbery situation. Security expert Barry Thompson will discuss situations to avoid and how to handle a robbery they accidentally observe. They will gain new understanding on how to view the physical surroundings they work in daily that can make them a target.

A | Robbery Training for Frontline Staff

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In this focus on robbery training for the front line staff, security expert Barry Thompson, will show you how the robbers case the office before a robbery and what they are trying to observe. You’ll discover how to handle a robbery situation and what will happen after the robber leaves.

A | Say it With Backbone, Not Bite: Assertiveness Skills for Success

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Successful professionals know that assertive communication is the key to productive relationships, teamwork, and results. This interactive and application-rich program helps today’s professionals understand what assertiveness is and what it is not.

A | Ten Keys to Hiring the Right Candidate the First Time

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While a resume can tell you much about a person’s skills and experience, it’s important to note that a resume is really just a personal advertisement being presented by a salesperson selling themselves. So, how can you really find out about the person you’re interviewing? This session explores hiring from many viewpoints.

A | Ten Secrets to Effective Employee Onboarding

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You were probably handed a copy of the Employee Handbook, given a tour of the organization and trained on the credit union’s products and services as well as your particular job function. You might even have been taken to lunch on your first day. So, you were ready and felt completely at home, right? Probably not. It took a while to acclimate yourself and become comfortable in your new surroundings.

A | Tips for Terrific Talking, Part 1: Crafting POWER-full Presentations

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Many of us harbor a fear of “public speaking” that ranks right up there with insects, heights, and IRS audits. We’d do anything to avoid getting in front of a group and talking. After all, “public speaking” is best left to teachers, politicians, and famous folks, right? Not really. We’re all “public speakers” to large and small audiences every day – to members, potential members, other employees, even loved ones. How we present our message and ourselves goes a long way in determining the quality of our relationships and the extent to which we achieve our goals.

A | Tips for Terrific Talking, Part 2: Delivering POWER-full Presentations

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Many of us harbor a fear of “public speaking” that ranks right up there with insects, heights, and IRS audits. We’d do anything to avoid getting in front of a group and talking. After all, “public speaking” is best left to teachers, politicians, and famous folks, right? Not really. We’re all “public speakers” to large and small audiences every day – to members, potential members, other employees, even loved ones. How we present our message and ourselves goes a long way in determining the quality of our relationships and the extent to which we achieve our goals.

A | Tomorrow's Leaders Were Hired Yesterday

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Is your organization committed to promote from within, but find most new managers are hired from the outside? Do young, employees with potential leave the organization due to lack of opportunities? Companies spend thousands of dollars to recruit and train new managers, while the individuals who will lead your organization in the future were working there all the time.

A | Transformational Leadership: Going from Manager to Leader/Mentor

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"Everything  rises and falls on leadership," writes author John Maxwell. The challenge for many  credit unions, however, is that too many supervisors are managers and not  leaders. Whether it is a teller supervisor, branch manager, vice president or  even "chief," all organizations need not just managers but leaders/mentors.

As a  credit union executive, Mark Arnold gives practical ideas on how to transform  business managers into leaders/mentors. This session offers the following:

A | UDAAP: Do You Know It When You See It?

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In this important session, Michael Christians of PolicyWorks will help you:

  • Gain a better understanding of what constitutes an unfair, deceptive or abusive act or practice
  • Identify areas of the credit union where UDAAP risk is most prevalent
  • Learn first-hand about UDAAP risk through case study analysis; and
  • Acquire tips and tricks that will help their institution mitigate UDAAP risk

A | When Insiders Go Bad: Cyber Threats Inside Your Credit Union

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What are the biggest threats to your organization’s data? Recent media attention to high-profile cyberattacks would lead an organization to think external threats are its only concern. Unfortunately, this misperception allows one of the biggest threats to your organization’s data to stay completely under the radar—the threat of insiders. With so much of an organization’s valuable information digitized today, it has never been easier to steal sensitive data.

A | Writing Policies & Procedures

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Do you know the special techniques and skills you need for crafting your credit union’s policies and procedures?
The challenge of policy writing can be a daunting and demanding task, especially if your credit union is limited by staff size or access to policy-writing resources.

 

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